What are the responsibilities and job description for the Call Center Representative- Gilbert AZ position at IntraCare Health Center?
About IntraCare
IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.
At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.
About the role
The ideal candidate will be comfortable answering phone calls to address inquiries from patients, vendors, and various medical institutions. In this position customer service is a high priority and a must.
What you'll do
- The position requires handling 100 to 250 incoming calls daily.
- Scheduling patient appointments as needed through telephone calls or podium.
- Delivering clear and accurate messages to other departments.
- Responding to patients' inquiries and requests by editing, canceling, and rescheduling appointments following clinic protocols.
- Regularly reviewing providers' schedules to maximize capacity and ensure accurate scheduling.
- Maintaining a positive working relationship and effective communication with other departments within the organization.
- Performing other duties as assigned.
Qualifications
Required Skills and Abilities:
High school diploma or equivalent- Innovative thinker with robust conceptual and problem-solving skills
- Meticulous attention to detail and multitasking capabilities
- Strong organizational, administrative, and planning abilities
- Capacity to work under pressure and respond effectively to emergency scenarios
- Discretion in handling sensitive information
- Proficient in documentation, communication, and various IT skills
