What are the responsibilities and job description for the Front Desk Receptionist position at IntraCare Health Center?
About IntraCare
IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.
At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.
Job Summary
We are seeking a warm, professional, and detail-oriented Front Desk Receptionist to be the first point of contact for our organization. This role is essential in ensuring excellent service to clients, visitors, and staff by managing reception operations and providing administrative support.
Key Responsibilities
- Greet and welcome visitors, clients, and employees with a positive attitude.
- Answer, screen, and route incoming calls to the appropriate department or personnel.
- Manage the reception area, ensuring it remains tidy and professional.
- Handle scheduling and appointments using the company’s systems.
- Assist with administrative tasks, such as filing, data entry, and correspondence.
- Receive and distribute mail, packages, and deliveries.
- Maintain security protocols, including visitor logs and access badges.
- Provide information and respond to inquiries about the organization’s services.
- Support the coordination of meetings, including room bookings and setup.
Qualifications
- High school diploma or equivalent; additional education in office management is a plus.
- Previous experience as a receptionist, front desk representative, or similar role is preferred.
- Excellent verbal and written communication skills.
- Proficiency in office software, including Microsoft Office Suite (Word, Excel, Outlook).
- Strong multitasking, organizational, and time-management abilities.
- Friendly demeanor and professional appearance.
- Ability to work effectively under pressure in a fast-paced environment.
Key Competencies
- Customer service orientation.
- Reliability and punctuality.
- Problem-solving skills.
- Attention to detail and accuracy.
