BANKING CENTER MANAGER

Description

Intracoastal Bank is searching for a Banking Center Manager to provide administration and ensure efficient daily operations for our full-service banking center, including sales, service, operations, security and safety in accordance with the Bank’s objectives.

This position offers a dynamic leadership opportunity within the banking industry, combining customer service, sales management, and operational excellence to drive business success. It plays a crucial role in ensuring the success of the banking center while upholding the bank's core values and mission.

At Intracoastal Bank, you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed. 

Over the years, we have established ourselves as a market leader in community banking and we’re looking for the right person to help take us to the next level. If you have an entrepreneurial and innovative approach to business, coupled with drive and a commitment to growth, we want to meet with you.

Why Intracoastal Bank?

• It’s like working for a small business that happens to be a bank that is unique in the industry.
• We have an entrepreneurial spirit!
• You get to work with the “A” team of bankers.
• You’ll have a positive work environment with supportive managers and teammates.
• You’re encouraged to become passionate about and involved in your community.
• You will be empowered to impact change.
• You will experience the reward of assisting in the growth and success of local businesses.
• You will be part of a company that invests in you!

Exceptional Benefits Package!

• Employee Stock Ownership Program (ESOP): You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program. 
• 401k Retirement Plan: You will also be able to participate in a 401k retirement program.
• Professional Development: You will receive tuition assistance for your professional development.
• Paid Time Off: You will have 11 paid holidays, a paid birthday/flex day, and 15 PTO days per year.
• Health Insurance: You will have fully-paid employee health insurance with several options to choose from.
• Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).
• And there’s more! You get a free checking and savings account and a free safety deposit box.

The Banking Center Manager is responsible for the overall management and success of the banking center, ensuring operational excellence, customer satisfaction, and business growth. This role involves leading a team, driving sales performance, and maintaining compliance with all banking regulations. The manager must foster a customer-centric and risk-aware culture while ensuring the branch meets and exceeds its financial and operational goals.

What you’ll do in this “A” Team role

Leadership & Talent Development:

• Develop and implement strategies to enhance branch profitability and performance.
• Recruit, hire, train, and develop employees, ensuring career growth and succession planning.
• Provide coaching and mentorship to team members, setting clear performance expectations.
• Foster an inclusive, respectful, and motivating work environment.
• Encourage innovation and adaptability to new technologies and industry changes.

• Ensure a world-class customer service environment by actively engaging with clients.
• Manage client traffic effectively, ensuring efficient service and retention of existing client relationships.
• Drive consumer and small business deposit and loan growth through proactive outreach and community engagement.
• Lead the team in identifying and offering tailored financial solutions to clients.
• Build and maintain relationships with key community leaders, business partners, centers of influence-primary calling officer for the banking center.
• Develop and implement business development strategies
• Conduct sales meetings and ensure the team follows a structured business development strategy.
• Act as the primary liaison for complex, escalated customer concerns and problem resolution.

Operational & Risk Management:

• Ensure adherence to all banking regulations, policies, and compliance requirements, including AML/BSA standards.
• Maintain security and safety protocols, serving as the primary branch security contact.
• Monitor and analyze branch performance metrics, implementing corrective actions as needed.
• Ensure proper handling of operational procedures such as cash management, audits, and dual control processes.
• Lead business continuity planning and ensure effective recovery procedures are in place.

Financial:

• Manage branch financial goals, including revenue generation and cost control.
• Identify and source treasury management solutions and small business lending opportunities.
• Develop partnerships with internal business leaders and centers of influence to drive cross-functional initiatives.
• Utilize data-driven decision-making to improve branch results and enhance customer engagement.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Requirements

Required Qualifications

• Bachelor’s degree in finance, business or related field OR a minimum of 5 years in bank management. 
• 5 years of leadership experience in coaching, training, or team motivation.
• Strong understanding of financial products, services, and lending solutions.
• Ability to analyze financial statements and assess creditworthiness.
• Strong communication and interpersonal skills with the ability to engage customers effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with customer service management and relationship development.
• Must be able to work flexible hours, including weekends as needed.

Desired Qualifications

• 5 years of experience in consumer lending.
• 5 years of business development experience.
• Experience working with Salesforce or similar CRM tools.
• Demonstrated ability to meet or exceed sales goals.

Core Competencies Required

• Leadership & Development: Coaching, performance management, strategic planning.
• Sales & Business Development: Prospecting, networking, needs-based selling.
• Risk & Compliance Management: Regulatory knowledge, security protocols, process adherence.
• Customer Service Excellence: Relationship building, conflict resolution, client-centric approach.
• Operational Efficiency: Process improvement, resource management, technology adoption.
• Financial Stewardship: Budgeting, revenue management, cost control.

Exertion/Physical Requirements

• Ability to lift objects weighing up to 20 lbs.
• Standing, walking, and sitting for extended periods.
• Strong dexterity for typing and handling banking materials.
• Ability to read and interpret financial documents.
• Effective verbal and written communication skills.