Sr (PSAP) Client Support Trainer

Intrado is looking to hire an SR (PSAP) Client Support Trainer in Longmont, CO to join our Life & Safety business segment. This role will be instrumental in training our 911 call center (PSAP) clients on how to use our software.

Essential Duties:

• Responsible for assessing training needs to devise the most effective, efficient, and appropriate training model and materials necessary to exceed training expectations
• Preparing and professionally conducting training for new and current clients utilizing established training materials
• Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
• Assist in trial calls to ensure effectiveness of purchased system
• Obtain end-of course evaluations from course participants in order to assess the effectiveness of training
• Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service possible is provided

Applicant for this job will be expected to meet the following minimum qualifications:

Education:

• Associate's degree from an accredited college or university in education, communications, or computer networks required. Equivalent work experience in a similar position may be substituted for educational requirements.
  • Bachelor's degree from an accredited college or university in education, communications, or computer networks preferred.

Experience:

• Minimum 3 year training experience
• 1 year training development preferred
• Intermediate knowledge of Microsoft Office, Outlook, Excel, and PowerPoint required

Intermediate knowledge of Power 9-1-1 software (e.g., Power MAP, Power MIS, Power Viper, etc.) required

• Minimum 3 years 9-1-1 dispatching experience preferred
• Ability to travel 25% or more of the time may be required

Compensation:

• Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us inwork worth doing!
• For candidates located in Colorado, the starting salary range is between $33- 42 an hour and will be commensurate with experience