Customer Success Manager

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Customer Success Manager Location: Waltham, MA Get To Know The Team: Does joining a team of trusted advisors who put the customer at the center of everything they do interest you? The Intralinks Customer Success Team ensures our customers launch successfully, adopt into their organization, and achieve the results and value they want. This team is comprised of subject matter experts who are all motivated by helping our customers achieve success with Intralinks. Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Set up, onboard and train new clients across all Intralinks products and services. Act as subject matter expert driving best practices and the main POC for all client needs. Engage with customers on a regular basis to ensure broad adoption and satisfaction. Analyze and provide intelligence to customers allowing maximum leverage of Intralinks solutions. Identify and implement strategies to improve customer satisfaction and retention. Continuously learn about the ever-changing industry. What You Will Bring: Education: Bachelor’s degree 2-3 years of related experience in a Customer Relationship Management role or Financial Services industry. Experience implementing and supporting SaaS solutions. Able to work standard business hours with flexibility off-hours and ongoing mobile phone (email) monitoring. Strong communication and organizational skills; manage multiple projects and deadlines. Experience supporting and troubleshooting Internet-based applications. Demonstrated ability to communicate well with technical resources and utilize strong logic abilities to think through and drive alternative solutions Able to juggle multiple projects with ease, maintain workflow under pressure and in fast paced environment Excellent written and oral communication skills (in person, over the phone and in front of audience of high company rank and technical abilities) and possess strong presentation skills Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-Intralinks #LI- JG1 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.