What are the responsibilities and job description for the IT Technician position at Intratek Engineering?
Job Overview
We are seeking a knowledgeable and proactive IT Technician to join our dynamic team. The ideal candidate will be responsible for managing and maintaining our computer systems, networks, and hardware to ensure optimal performance and security. This role requires a strong focus on customer service, as you will be the first point of contact for technical issues within the organization. If you have a passion for technology and a commitment to providing excellent support, we want to hear from you.
Responsibilities
- Provide technical support for hardware and software issues across various operating systems.
- Manage and troubleshoot local area networks (LAN) and virtual private networks (VPN).
- Assist users with computer management tasks, ensuring their systems are running efficiently.
- Conduct regular maintenance on computer hardware, including upgrades and repairs.
- Utilize ServiceNow for tracking incidents and managing service requests.
- Collaborate with team members to resolve complex technical issues.
- Maintain documentation of IT processes, procedures, and inventory of equipment.
- Offer exceptional customer service by responding promptly to user inquiries and providing clear solutions.
Qualifications
- Proficiency in various operating systems including Windows, macOS, and Linux.
- Strong understanding of computer networking principles and LAN configurations.
- Experience with computer hardware troubleshooting and repair.
- Familiarity with ServiceNow or similar IT service management tools is preferred.
- Excellent customer service skills with the ability to communicate technical information effectively.
- Knowledge of VPN technologies and configurations is a plus.
- Ability to work independently as well as part of a collaborative team environment.
- Relevant certifications in IT support or networking are advantageous but not mandatory.
Join us in creating a seamless technological experience for our users while enhancing your skills in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $18