Care, Administrative, and Communications Coordinator

About Us

We are a public-benefit applied training institute for mental health providers, dedicated to redefining how mental health care is delivered, taught, and shared. As both a direct care provider and an education hub, we create a space where client care, provider development, and community support come together to drive meaningful change.

Our mission is to build a cutting-edge training institute for mental health providers at all levels. By harnessing emerging technology and streamlined operations, we aim to innovate mental health support services and provider education. Our approach centers on care, creativity, collaboration, and continuous improvement — fostering a space where personal and organizational growth can thrive.

We value people-centered systems thinking and human-centered innovation. As we expand, we’re seeking a Care, Administrative, and Communications Coordinator to help shape the next evolution of our organization. This role is a rare opportunity to make a lasting impact on the future of mental health care and provider training.

About the Role

The Care, Administration, and Communications Coordinator is a multi-dimensional role supporting our operations, client care, and public-facing initiatives. Acting as the connective force between clients, providers, and internal administration, you’ll ensure smooth workflows, clear communication, and efficient day-to-day operations.

As a core member of our administrative team, you’ll collaborate with the Executive Director, Director of Operations, and Clinical Director to maintain essential connections across clients, clinicians, and public-facing initiatives. This role is ideal for those who thrive on variety and structure, with opportunities for creativity, problem-solving, and meaningful impact.

What You’ll Bring

You’re a systems thinker with a human touch. You see connections others miss, bringing clarity and structure to fast-moving environments. Your approach is both thoughtful and action-oriented — you don’t just spot inefficiencies, you fix them. You move fluidly between supporting people, optimizing processes, and driving meaningful change.

This role is built for someone who thrives on variety and problem-solving. One moment, you’re onboarding a new client or provider, and the next, you’re organizing a schedule, managing internal communications, or crafting a social media post. You embrace these shifts with ease, keeping momentum strong no matter where your attention is needed.

If you’re drawn to mission-driven work, enjoy wearing many hats, and have a knack for building order from ambiguity, you’ll thrive here. We’re looking for someone who isn’t afraid to learn new tools, create systems from scratch, and contribute to a growing, community-focused organization.

This is not a role for someone who prefers predictability or narrow, repetitive tasks. It’s for someone who finds energy in diversity of work, takes initiative without waiting for direction, and finds fulfillment in making systems work better for people.

You’re Likely to Succeed If You:

• Multitasking Maestro

You’re energized by managing multiple streams of work and can switch between them seamlessly. You have a knack for building workflows and standard operating procedures (SOPs) that save time and make tasks more efficient for everyone.

• People-Centric Communicator

You have a gift for clear, warm, and timely communication (both written and verbal). People feel seen and supported after interacting with you. Your ability to maintain calm, authentic communication makes you the “go-to” person when issues arise.

• Organized & Systems-Oriented

You’re a natural organizer who sees clutter — and immediately wants to fix it. You have a talent for streamlining workflows, simplifying complex tasks, and ensuring everything runs like clockwork. You naturally spot inefficiencies and come up with practical solutions.

• Researcher & Knowledge Curator

You know how to find, filter, and prioritize valuable knowledge in a sea of information. Whether it’s navigating academic research, industry reports, or online resources, you have a discerning eye for quality information. You enjoy distilling complex ideas into clear, actionable insights and have a passion for science communication and evidence-based learning.

• Tech-Savvy Problem Solver

You aim to be a “power user” of every tech tool you touch. You embrace productivity tools and love learning new AI-powered solutions. From practice management systems and scheduling tools to Canva, social media platforms, and collaboration tools like Slack, Zoom, and Google Workspace, you’re always looking for ways to use them better and smarter.

• Creative but Grounded

You have a flair for design, branding, and storytelling, but you’re equally at home in an administrative role that demands precision and accuracy. You love research, critical thinking, and presenting ideas in a way that’s clear, thoughtful, and engaging.

• Growth-Oriented Learner

You actively seek feedback and love learning, growth, and development. You want to be part of a growing organization where you can play a meaningful role. You’re excited by the idea of being fast-tracked to a higher-level role and are ready to put in the work to get there.

We don’t expect you to meet every single criterion, but we do look for people who are excited to grow into the role and fill in any gaps. If you’re unsure whether you meet all the qualifications but feel like you’d thrive in this position — we encourage you to apply. We prioritize skills, competency, and passion over perfection, and we recognize that lived experience can be just as valuable as formal credentials.

Key ResponsibilitiesClient Coordination

• Schedule Management: Coordinate and manage client and provider schedules, ensuring smooth appointment booking, cancellations, and rescheduling.
• Client Support: Serve as a first point of contact for client inquiries, offering clear and timely responses that reflect our values of care and compassion.
• Onboarding & Orientation: Support the client onboarding process, guiding new clients through registration, intake forms, and initial communication.
• Provider-Client Connection: Facilitate strong connections between providers and clients, ensuring clients feel supported and connected to the right services.
• Issue Resolution: Troubleshoot scheduling conflicts, provider availability issues, and client concerns, ensuring smooth, client-centered solutions.

Administrative Support

• Operational Workflows: Create, document, and improve standard operating procedures (SOPs) to streamline daily tasks and ensure consistency.
• Documentation & Record Keeping: Ensure all client and organizational records are up-to-date, accurate, and securely maintained according to privacy guidelines.
• Internal Systems Management: Manage and optimize key administrative tools like Google Workspace, Slack, and practice management software to ensure smooth internal operations.
• Process Improvement: Identify inefficiencies in workflows and propose practical, scalable solutions to enhance operational efficiency.
• Cross-Functional Support: Collaborate with the Executive Director, Director of Operations, and Clinical Director to support administrative needs, team communications, and operational initiatives.

Communications & Visibility

• Social Media Management: Assist with planning, creating, and scheduling content for social media platforms (like Instagram, LinkedIn, etc.).
• Content Creation: Support the development of marketing materials, newsletters, and announcements to keep clients and the community engaged and informed.
• Public-Facing Initiatives: Support community-facing initiatives, events, and programs that build awareness of our services and mission.
• Outreach & Engagement: Build relationships with key community stakeholders, supporting collaborative initiatives that align with our mission and help expand community visibility.

What We Offer

• Competitive Pay & Bonuses

$22-$27/hour starting pay, plus performance-based bonuses and options for health insurance and retirement benefits.

• Path to Salary & Role Growth

This role begins as a part-time position (10-20 hours per week) with a clear pathway to a full time, salaried role. As the organization grows, so does this position — offering opportunities to increase hours, take on greater responsibilities, and influence the organization’s long-term strategy.

• Remote Flexibility

Work remotely with flexible scheduling and autonomy to manage your own time and workflows.

While the role requires high accountability, you’ll have the independence to structure your day in a way that works for you.

• Variety & Creative Opportunities

Work on diverse tasks and evolving projects, with opportunities for creative problem-solving and systems building.

• Professional Development & Career Growth

Grow with a forward-thinking mental health collective that actively invests in your development.

Build skills, expand expertise, and advance your career as the organization grows.

Gain access to cutting-edge knowledge in mental health practice, theory, and research

• Make a Meaningful Impact

Play an essential role in shaping the future of mental health care and training.

How to Apply

If this role speaks to you, we’d love to hear from you! Here’s how to apply:

1 Submit A Resume–Highlight your experience in client coordination, administrative work, and social media management.

2 Include a Cover Letter or Introduction — Tell us about what draws you to this role and how your experience aligns with what we’re looking for.

3 Include a Headshot or Profile Photo

4 What to Expect—Our application process includes a series of interviews and role-specific exercises designed to showcase your skills and strengths. The process is adaptable and may be tailored to your background.

Job Types: Part-time, Contract

Pay: $22.00 - $27.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Choose your own hours

Experience:

• Writing skills: 1 year (Preferred)

Ability to Commute:

• Santa Fe, NM 87505 (Preferred)

Ability to Relocate:

• Santa Fe, NM 87505: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Santa Fe, NM 87505

Salary : $22 - $27