What are the responsibilities and job description for the Customer Success Enablement Manager position at Intuit?
Overview
At Intuit, we believe that great coaching drives exceptional results. As a Customer Success Enablement Manager, you will play a hands-on role in developing, motivating, and elevating our Customer Success Managers (CSMs) to ensure they provide outstanding support and strategic guidance to our mid-market customers. You’ll focus on refining skill sets, fostering a growth mindset, and ensuring our CSMs are confident in helping businesses maximize their investment in Intuit Enterprise Suite (IES).
Your impact will be direct and measurable—you will help shape how CSMs engage, problem-solve, and build relationships. Through structured coaching, real-time feedback, and tailored training, you will empower them to deliver best-in-class experiences and drive tangible business success for our customers. If you thrive on seeing others grow, have a deep understanding of customer success best practices, and are excited about making a meaningful difference in how we serve customers, we’d love to have you on board.
What you'll bring
At Intuit, we believe that great coaching drives exceptional results. As a Customer Success Enablement Manager, you will play a hands-on role in developing, motivating, and elevating our Customer Success Managers (CSMs) to ensure they provide outstanding support and strategic guidance to our mid-market customers. You’ll focus on refining skill sets, fostering a growth mindset, and ensuring our CSMs are confident in helping businesses maximize their investment in Intuit Enterprise Suite (IES).
Your impact will be direct and measurable—you will help shape how CSMs engage, problem-solve, and build relationships. Through structured coaching, real-time feedback, and tailored training, you will empower them to deliver best-in-class experiences and drive tangible business success for our customers. If you thrive on seeing others grow, have a deep understanding of customer success best practices, and are excited about making a meaningful difference in how we serve customers, we’d love to have you on board.
What you'll bring
- 5 years of experience in customer success, account management, or a related coaching role, preferably in mid-market B2B industries.
- Strong background in mentoring, coaching, or training teams in a customer-facing environment.
- Expertise in SaaS platforms, preferably financial management or enterprise software solutions like IES.
- Excellent communication and leadership skills, with the ability to inspire and develop team members.
- Strong analytical mindset with the ability to interpret performance metrics and develop improvement strategies.
- Ability to work cross-functionally with sales, support, and product teams to enhance the customer experience.
- Experience in change management and driving adoption of new processes and technologies.
- Provide one-on-one coaching, feedback, and training to CSMs to enhance customer interactions, technical expertise, and problem-solving skills.
- Develop and deliver structured training programs and workshops to improve product knowledge and customer engagement strategies tailored to mid-market business needs.
- Monitor key performance indicators (KPIs) for CSMs, identifying areas for improvement and implementing performance enhancement initiatives.
- Act as a subject matter expert on Intuit Enterprise Suite (IES), ensuring CSMs understand and effectively communicate its multi-entity capabilities, AI-powered insights, complex revenue recognition, and automation features that are essential for mid-market clients.
- Partner with CSM Managers and Leadership to align coaching strategies with company objectives and customer needs.
- Foster a culture of continuous learning, sharing best practices and innovative approaches to drive customer success in industries with complex supply chains and service operations.
- Support customer escalations as needed, ensuring a seamless resolution process and driving customer satisfaction.
