What are the responsibilities and job description for the Principal Product Manager, QuickBooks Online position at Intuit?
Intuit’s Global Solutions Group (GBSG) has a vision to be the leading provider of integrated business tools and expert services for small businesses sized 10-100 employees (small business mid-market segment), with solutions that can be customized for unique business needs at every stage of the business lifecycle. We deliver a completely connected solution that consists of QuickBooks Online Accounting products, QuickBooks Workforce Solutions including Online Payroll and Time, QuickBooks Online Payments and Bill Pay, Mailchimp, and deep integrations with 3P apps - at a disruptive price and packaged and serviced as a flexible unified solution. Our offerings provide businesses comfort and security : expert help is always available, their employees have the tools to get their jobs done easily and efficiently, and they can remain in our ecosystem as they grow.
As the Principal Product Manager of the new enterprise suite, your role involves creating and developing the next generation of end-to-end service delivery platform for mid-market. The platform aims to help Intuit serve their larger mid-market businesses in a better way. The new platform will allow businesses to save valuable time, make real-time business decisions, and receive expert services as required. You will collaborate with a cross-functional team of professionals including engineers, designers, marketers, customer care, professional services, analysts and researchers to ensure that the product service delivery meets the highest standards and expectations.
Responsibilities
- Drive creating a joint vision and plan for providing services across the Intuit Enterprise Platform. This would include outlining our primary service experiences related to onboarding, customization, and integrations. Additionally, we will establish the necessary operational structure and resources needed for continued and successful implementation to deliver customer experiences seamlessly across both product and service experiences.
- The Product Service Delivery Leader is responsible for overseeing the entire life cycle of a product, from research and development to delivery and after-sales support for Mid-Market customers. They must possess a thorough understanding of the market, the competition, and the requirements of Mid-Market customers.
- Collaborate with the marketing and pricing teams to decide on the best way to monetize and package Intuit enterprise services.
- Identify, design, experiment and iterate on initiatives leveraging usability testing, behavioral customer data, and market research. A bias for action and rapid experimentation with a proven track record of delivering results at scale that impact critical business metrics in the short and long term.
- In partnership with cross-functional teams, maintain an accurate blueprint of the product / service experience across the customer experience, expert experience, systems, tools and operations, leveraging data to highlight strengths and opportunities at every stage of the experience.
- The Product service delivery leader is responsible for the entire product life cycle, from research and development through to delivery and ongoing support for MM customers. They must have a deep understanding of the market, the competition, and the needs of Mid-Market customers.
- In partnership with the experts team, develop a definition of how the service will be assessed on accuracy, and adherence to standards at every step in the experience map.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is : Bay Area California Pay Transparency : $195,000 - 264,000, Southern California Pay Transparency : $188,500 - 254,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Minimum Requirements
If you want to know about the requirements for this role, read on for all the relevant information.
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Remote working / work at home options are available for this role.
Salary : $188,500 - $254,500
