Program Account Manager, Northwest US

Intuition Robotics is on a mission to empower older adults to live happier, healthier, and more independent lives at home. Our award-winning product, ElliQ, is a proactive AI companion that helps keep older adults healthy, engaged, and happy at home while alleviating the effects of loneliness and social isolation. Harnessing the unique bond formed between ElliQ and her members, she is able to help them reach their health and wellness goals and get the help they need in time.

ElliQ is being offered today to older adults via government agencies for the aging across the US and healthcare partners.

We are rapidly expanding our customer base in the US through partnerships with health plans, state governments, and local area agencies on aging (AAA). Our team operates in a fast-paced and agile environment. We all place a heavy emphasis on creative problem-solving and personal accountability to ensure we’re delivering excellence for our customers and the older adults we serve.

Do you want a job working for a high-growth company that is both challenging & involves working closely with people?

Do you want to work with robots that help people live more fulfilling lives?

This might be the job for you.

The Program Account Manager will be responsible for the ongoing operation and growth success of account(s) in the Northwest and report to the Head of Customer Operations. As part of the Program Account Manager role, you will be responsible for organizing and coordinating ElliQ programs with our partners and customers. You will oversee implementation and account management for local partners, providing guidance, support, demo sessions, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success. You will work closely with care managers and team members from all local partners. But most importantly, you will be helping older adults learn more about how ElliQ can be an amazing companion for them.

The Program Account Manager will work closely with market engagement leadership to identify partnership opportunities that align with our market-specific ElliQ activation goals. Success will be measured by network penetration, community engagement and retention, and performance.

Responsibilities:

• Work closely with partners (care teams and case managers from Area Agencies on Aging, State Government and Health Plans) to promote project objectives and account growth remotely and occasionally on-site.
• Responsible for collaborating with partners to recruit and enroll eligible ElliQ users
• Oversee implementation and ongoing management of our partners by following best practices.
• Work closely with Intuition Robotics marketing team to help build awareness and exposure of partners’ ElliQ program
• Regularly review customer reports to assess the health of the account
• Identify additional opportunities to add value through ElliQ for our customers and users
• Serve as the voice of the customer, providing product feedback and customer needs
• Ongoing communication with internal teams to ensure project success, discussing challenges, incentives, and changes within the market.
  
  

Requirements:

• Minimum of 2 years experience in account management or customer success
• Bachelor’s degree
• Great organizational skills
• Great people and communication skills. Live & breathe talking to customers and helping them! A passion for helping people and elders
• Experience as a care manager or care coordinator - an advantage
• Self-starter with an exceptional ability to identify knowledge gaps and work to learn what you don’t already know
• Excellent customer service, coaching, and training skills.
• Proven problem-solving abilities.
• Ability to deliver results while working in a highly independent and fast-paced environment - previous experience at start-up is an advantage
• Technical orientation
• Must have reliable transportation to visit partner communities from time to time
• Comfortable with Google Drive tools
• This job requires travel throughout the United States
• Based in the West Coast, a must - preferably in Washington or Oregon
  
  

In a nutshell:

We are seeking a Program Account Manager to oversee the ongoing operations and drive the growth and success of account(s) in the Northwest region.