Clinical Manager – University of Florida Health Job

Why You'll Love This Job

With centers nationwide, Intuitive Health partners with health systems to bridge the gap between fee-for-service and value-based care. By optimizing ER utilization, we enhance patient outcomes while driving loyalty, repeat visits, and site-level profitability. Our unique hybrid model eliminates the need for patients to choose between the ER and urgent care, offering seamless access to high-quality care, shorter wait times, and concierge-level service.
This is an exciting opportunity to join a rapidly growing organization known for its exceptional culture, commitment to patient-centered care, and strong career growth potential.

About Intuitive Health
Founded in 2008, Intuitive Health is the nation’s leading provider of outsourced Emergency and Urgent Care services. Built on the foundation of Servant Leadership, we foster a culture that inspires confidence, collaboration, and a commitment to excellence. Our retail-based approach to access and customer service has driven consistent double-digit growth, making us the largest provider of hybrid ER and Urgent Care services in the U.S.

Position Overview:
The Clinical Manager plays a key leadership role in overseeing the non-physician clinical team, working in collaboration with the Program Director and Hospital Partner to deliver outstanding patient experiences. This leader ensures efficient operations, high-quality clinical care, and a culture of teamwork, continuous improvement, and patient-centered service.

Responsibilities

Responsibilities include:

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested
• Other duties as needed

Skills & Qualifications

Requirements:

• Degree in nursing
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification
• Strong leadership acumen; successful team management and development
• Strong communication & relationship management skills
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Computer skills and proficiency in MS Excel, MS Work, Outlook and PowerPoint.