Patient Access Lead – Full Time Day Job

Why You'll Love This Job

The Front Desk Receptionist Team Lead displays leadership skills to lead a wide range of duties in support of Front Desk Receptionist Team efficiencies which may include but not limited to; driving team performance accountability, lead patent access team daily operations, collaborates with others in process and operational excellence.

This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to Front Desk Receptionist team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.

This Front Desk Receptionist Lead opening is the perfect way to propel your career into the future. Apply today

Responsibilities

Front Desk Receptionist Team Lead job responsibilities include:

• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Driving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Front Desk Receptionist duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Front Desk Receptionist Schedule for assigned location.
• Covers voids or when coverage is not located
• Train and mentor new Front Desk Receptionist staff.
• Assist leader in interviewing candidates
• Prepare appropriate access for new hires
• Complete first 90-day review for new hires
• Implement Front Desk Receptionist Policies and Procedures with input from Leadership.
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Front Desk Receptionist Staff Meetings

Skills & Qualifications

Front Desk Receptionist Team Lead required skills & qualifications include:

• High School Diploma or GED required
• 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
• Minimum of 2 years’ experience in medical office setting
• Minimum of 2 years’ experience in supervisory or lead role preferred
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Exceptional communication skills and customer service is required
• Solid work history
• Be flexible with hours, as staffing of 24/7 units may require flexibility