What are the responsibilities and job description for the Patient Access Supervisor Job position at Intuitive Health?
Why You'll Love This Job
Join Our Team as a Patient Access Supervisor!
As a Patient Access Supervisor, you will be a key leader in ensuring a seamless and positive experience for both patients and staff. You’ll oversee the Front Desk Receptionist Team, driving team performance, optimizing daily operations, and fostering a culture of collaboration and excellence.
In this dynamic role, you'll provide valuable feedback on registration processes, proactively address staffing needs with leadership, and ensure consistent adherence to departmental policies and procedures. Beyond operational oversight, you'll play a crucial role in creating a welcoming environment, where both patients and team members feel valued and supported.
If you thrive in fast-paced settings, excel at multitasking, and are passionate about leading teams to success, we’d love to have you on board!
Responsibilities
- Directly supervise the front office team including recruiting, hiring, training, performance management, and time & attendance administration
- Model patient experience expectations and ensure team is adhering to the patient experience expectations
- Driving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)
- Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful
- Expertise knowledge of and ability to perform Front Desk Receptionist duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles
- Create and maintain the Front Desk Receptionist Schedule for assigned location
- Covers voids or when coverage is not located
- Train and mentor new Front Desk Receptionist staff
- Assist leader in interviewing candidates
- Prepare appropriate access for new hires
- Complete first 90-day review for new hires
- Implement Front Desk Receptionist Policies and Procedures with input from Leadership
- Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits
- Daily Reconciliation of ED Acknowledgment Forms
- Conduct Quarterly Front Desk Receptionist Staff Meetings
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Assigned to work all Downtimes
- Maintains Downtime Binder
- Reconciles and backloads all patient info
- Ensures staff is trained in this process
- Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and drugs
- Ensure that patient records are accurate and complete
- Assist leader to ensure all personnel department policies and procedures are followed
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return
- Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques
- Ability to manage conflict and appropriately request the help of a leader when needed
- Coordinate workflow processes with hospital partner as needed
- Follow all HIPAA policies and procedures
- Follow and enforce all company policies
- Other duties as assigned
Skills & Qualifications
- High School Diploma or GED required
- 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
- Minimum of 2 years’ experience in medical office setting
- Minimum of 2 years’ experience in supervisory or lead role preferred
- Familiar with health insurance and the insurance verification process.
- Patient Registration/Medical record system experience needed.
- Must be computer literate (Word, Excel Outlook)
- Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
- Exceptional communication skills and customer service is required
- Solid work history
- Be flexible with hours, as staffing of 24/7 units may require flexibility
