What are the responsibilities and job description for the Help Desk Technician (I) position at Intuitive IT Solutions?
SUMMARY:
This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our customers. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. Candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.
KEY RESPONSIBILITIES:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Modify configurations, utilities, software default settings, etc. for client workstations
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
SKILLS & KNOWLEDGE:
- Perceived capacity to exude Personal Credibility and Professional Integrity
- Positive attitude, towards people and problems
- Ability to self-start, work independently and achieve high standards to meet multiple deadlines
- Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
- Above-par working capacity, to work in small and large projects with great attention to detail.
- Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
- Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
- Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
- Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
WORKPLACE DESIGNATIONS:
Due to the nature of this position, in working as closely with multiple departments and their core business unit, this position is unable to be performed by a Remote Employee.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $17 - $20