Payroll Specialist

Title: Payroll Specialist

Duration: 6 months

Location: 6555 Excellence Way, Plano, TX (Hybrid-1 day WFH, 4Days in Office)

Job description

Education: Bachelor's degree preferred

Key Results Areas

• Support Payroll Accuracy SLA at or above current SSC requirements

• Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements

• Ensure key quality control activities are completed according to established schedule and guidelines

• Support team projects and continuous improvement initiatives

Key Responsibilities

• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems

• Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations

• Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors

• Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels (inc. team email box management)

• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement

• Manage leaves of absence and calculation of supplemental benefit payments

• Support Sr. Payroll Analysts in delivering high-quality results to payroll customers

• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders

• Support various project initiatives including collection of user requirements for system enhancements and solutions

• Support periodic and cumulative audit processes for monthly, quarterly and annual activities

• Other duties as assigned

Qualifications:

• 3 years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment

• 2 years in customer service related field and ability to demonstrate strong customer relationship skills

• Experience with top tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar)

• Ability to troubleshoot and resolve requests using pre-defined and creative solutions

• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form

• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals

• Payroll audit, control, quality assurance and/or tax management experience

• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses

• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint

• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: No less than 40 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Plano, TX 75023 (Preferred)

Ability to Relocate:

• Plano, TX 75023: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25 - $28