Title Agency Administrative Assistant

Title Agency Administrative Assistant
TrustPoint Title
Lansing, MI (in office)

TrustPoint Title, an Investors Title Managed Agency, is looking for an Administrative Assistant to join our team in Lansing. You’ll play a vital role in keeping our new agency running efficiently by handling clerical tasks, assisting clients, and supporting key office functions. This is a great opportunity for someone who enjoys a dynamic environment and thrives on organization, multitasking, and providing excellent customer service.

Why You’ll Love This Role:

• Be the Face of the Agency: Welcome clients, realtors, and loan officers with professionalism and warmth.
• Hands-On Impact: Support real estate transactions by managing administrative and clerical duties.
• Diverse Responsibilities: Engage in order processing, document management, search tracking, and customer communication.
• Growth Potential: Learn the ins and outs of the real estate industry and gain valuable experience.
• Fast-Paced & Collaborative: Work alongside experienced professionals in a dynamic environment.

What You’ll Do:

Administrative Support

• Answer and direct phone calls professionally.
• Greet and assist all visitors, including realtors, loan officers, buyers, and sellers.
• Monitor and triage the agency’s general email inbox.
• Provide order updates to closers and underwriters.
• File and organize documents for daily transactions.

Order Processing & Tracking

• Enter orders into the production system and scan accompanying documentation.
• Process change requests for policies, such as amount adjustments.
• Track progress and updates in the production system.

Search Order Management

• Verify order data and submit requests to searchers.
• Monitor pending orders, log search results, and follow up on late searches.
• Order verbal search updates as requested and communicate findings to lenders.
• Track and log final updates and follow up on outstanding reports.

What We’re Looking For:

• Customer Service Skills: A friendly, professional, and service-oriented approach.
• Technical Skills: Proficiency in Microsoft Office and general computer applications.
• Communication Skills: Strong verbal and written abilities.
• Organizational Abilities: Ability to manage multiple tasks efficiently.
• Industry Knowledge: Prior experience in real estate or a related field is a plus.

Benefits Overview

• Medical Insurance – Includes a free plan option, plus additional choices for employees and their families.
• Dental & Vision Insurance – Comprehensive coverage to keep you and your family covered.
• 401(k) with Employer Contribution– Plan for your future with our competitive retirement benefits.
• Employer-Paid Life Insurance & Long-Term Disability – Financial protection and peace of mind.
• Comprehensive Hands-On Training – Get the tools and support you need to succeed and grow in your role.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, and other protected class characteristics.

#801835