What are the responsibilities and job description for the Client Service Associate – Entry Level position at Invictus Marketing Solutions?
Invictus is a premier event marketing firm specializing in creating innovative, high-energy campaigns designed to elevate nonprofit organizations. Our mission is to deliver impactful events and strategic marketing solutions that drive awareness, raise funds, and support meaningful causes. As a growing company, we are seeking a passionate and driven Client Service Associate to join our dynamic team and help us continue making a difference in the nonprofit sector.
About the Role:
As an Entry-Level Client Service Associate at Invictus, you will play a crucial role in delivering exceptional client service and supporting our event marketing and fundraising campaigns. This position offers a unique opportunity to develop valuable skills in client relations, event coordination, and nonprofit fundraising, all while working in a fast-paced and rewarding environment.
Key Responsibilities:
- Client Liaison: Serve as the primary point of contact for clients, addressing inquiries, providing information, and ensuring their needs are met with professionalism and efficiency.
- Event Support: Assist the team in executing marketing campaigns and fundraising events for nonprofit clients, ensuring smooth operations and successful outcomes.
- Relationship Management: Build and maintain strong, positive relationships with clients, ensuring satisfaction and fostering long-term partnerships.
- Issue Resolution: Address and resolve client concerns or issues quickly, ensuring smooth event execution and positive client experiences.
- Administrative Support: Provide administrative assistance to the client service and event teams, including documentation, data entry, and client communication.
- Client Feedback: Help gather feedback and analyze client needs to improve service delivery and campaign strategies.
What We’re Looking For:
The ideal Client Service Associate will possess the following qualities:
- Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, event teams, and stakeholders.
- Customer-Centric Attitude: A passion for providing exceptional service and building lasting relationships with clients.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
- Problem-Solving Ability: Resourceful and proactive in resolving issues and ensuring client satisfaction.
- Adaptability: Comfortable handling shifting priorities and learning new processes in a dynamic work environment.
- Team-Oriented: A collaborative mindset, working well with others to contribute to the success of both the team and clients.
- No Experience Required: We offer comprehensive training to ensure your success in the role and support your professional development.
What We Offer:
- Paid Training: Receive thorough onboarding and continuous training to ensure your success in the role.
- Career Advancement: Opportunities for growth and promotion within the company, enabling long-term career development.
- Supportive Work Environment: Join a collaborative, high-energy team dedicated to innovation and client success.
- Competitive Pay: Enjoy a competitive salary with performance-based incentives.
- Impactful Work: Contribute to nonprofit events and fundraising efforts that create lasting change and positively impact communities.
Salary : $50,000 - $65,000
