What are the responsibilities and job description for the Operations Manager position at Invigorate Finance?
At Invigorate Finance, we're committed to providing innovative servicing solutions for mortgage loans. As a specialty mortgage servicer, we focus on understanding our customers as individuals, not just loan numbers. We believe in building a different kind of servicing company from the ground up, with a strong foundation of quality control and customer service.
Job Description:
The Operations Coordinator is responsible for facilitating activities related to the Secondary Marketing process, including investor exception requests, loan boarding, quality control reviews, due diligence response, and resolution. This role also ensures internal systems are accurate and contain current information regarding all loan level data points, as well as facilitates other operations tasks associated with documentation retrieval and post-closing support requirements.
Responsibilities:
- Review and resolve due diligence exceptions and loan defects
- Analyze credit-related characteristics at a loan lever to ensure compliance with all guidelines
- Coordinate and monitor operational deliverables to ensure timely completion
- Work with various departments to resolve open issues
- Assist with post-sale loan audits to ensure accuracy and completeness
- Collaborate with multiple departments as needed
Requirements:
- High school diploma/GED required
- Bachelor's degree preferred (or equivalent work experience) with some college experience
- Ability to review documents for completeness and accuracy
- Excellent organizational, analytical, attention to detail, and planning skills
- Strong written and verbal communication
- Encompass experience preferred
- Recent experience working to support loan-level processing, underwriting, closing, and post-closing in both residential and commercial mortgage origination
- Able to work and adapt to using multiple operating systems and applications
- Proficient in Microsoft Office products (especially Excel and Word)
- Self-motivated, detail-driven, highly responsive, and have strong initiative and drive
- Able to work with multiple departments and leaders
- Demonstrated teamwork and excellent customer service skills
