IT Infrastructure Product Manager -- Santa Clara, CA(Locals only)

Title: Inbound Product Manager (IT Infrastructure)

Job Description: Inbound Product Manager will focus on managing and optimizing an existing product or product line in IT Infrastructure space. Should have knowledge and understanding on Cloud fabric layer (Datacenter, Network, Racks, Storage, Server etc). This role will be responsible for gathering insights and feedback from various sources, such as customers, stakeholders, support teams, and market research, to enhance the product's features, capabilities, and overall performance. The primary goal of an Inbound Product Manager is to ensure that the product continues to meet customer needs, remains competitive in the market, and aligns with the company's overall strategy.

Roles & Responsibilities:

Customer Insights and Feedback: Collect feedback and insights from customers and end-users regarding the product's performance, usability, and areas for improvement. This could involve conducting surveys, analyzing support tickets, and directly engaging with customers.

Requirement Definition: Based on customer feedback and incoming new feature request, define and prioritize new features, enhancements, and improvements for the product based on ROI and impact.

Collaboration: Work closely with cross-functional teams, such as engineering, design, release teams to communicate product requirements, align on priorities, and ensure successful implementation of product enhancements.

Product Roadmap: Develop and maintain a product roadmap that outlines the planned features and updates over time. Ensure that the roadmap aligns with customer needs, market trends, and business goals.

Feature Specifications: Create detailed specifications for new features and enhancements, including EPICs, user stories, functional requirements, and acceptance criteria, to guide development and design teams.

Release Planning: Coordinate with development teams to schedule and plan releases, ensuring that the product improvements are delivered in a timely manner.

Communication: Effectively communicate product updates, enhancements, and changes to internal teams, customers, and stakeholders. This includes providing documentation, training, and support materials as needed.

Performance Monitoring: Track the performance of released features and updates using metrics and analytics. Evaluate how well the changes are meeting user needs and business objectives.

User Experience (UX): Work with design and user experience teams to ensure that new features and enhancements are user-friendly, intuitive, and aligned with customer expectations.

Feedback Loop: Establish a feedback loop with customers and internal teams to continuously iterate on product improvements based on real-world usage and insights.

Problem Solving: Address challenges, issues, and unexpected situations related to the product's performance and user experience.

Working Experience in below areas

Proven experience in product management, with a focus on IT infrastructure products and services.

Strong technical background and understanding of IT infrastructure technologies, including networking, cloud computing, storage, and security.

Excellent communication, collaboration, and leadership skills, with the ability to work effectively across cross-functional teams and influence stakeholders at all levels.

Strong analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize competing demands effectively.

Project management certification (e.g., PMP, Agile) is a plus.

Experience with ServiceNow platform architecture and functionality

A fundamental understanding and experience using ITSM, ITIL, ITOM, CMDB principles. ITIL v3 Certification preferred.

Understanding of Software Development Life Cycle

Ability to create and manage short and long-range schedules for software releases.

Ability to work in a collaborative team environment.

Define and analyze metrics that inform the success of products.