Quality Control Supervisor

DEPARTMENT: Quality

REPORTS TO: Director of Quality

SHIFT: 1st 8 AM - 5 PM M-F

RESPONSIBILITIES:

• Supervise QC Line Inspectors and Inbound components and Label inspectors.
• Oversee activities on the production floor which involve Quality and QC Inspectors.
• Train QC Inspectors and evaluate proficiency and performance of inspectors.
• Manage daily activities of QC inspectors and schedule them according to production needs.
• Create weekly and weekend QC schedules limiting overtime as much as possible.
• Interpret and implement quality control standards to ensure quality of product.
• Assist QC inspectors in resolving technical problems, packaging issue start up issues.
• Review quality control standards, specifications, and procedures, and evaluate effectiveness of quality control program.
• Review and evaluate quality records.
• Provide training to QCs regarding new and updated SOPs and GMPs.
• Assist in investigation of nonconformance and customer complaints.
• Inspect products on manufacturing line for flaws or defects.
• Perform duties of absent QC inspectors to maintain work schedules
• Ensure that all GMP and Safety standards are in compliance.
• Management of retain samples program. Ensuring all retain samples are pulled and stored per company requirements, assist in pulling retain samples for OTC inspections, cosmetic inspections and disposition of older retains.
• Calibrate ATP instruments, trouble shoot any issues with ATP instruments by consulting Hygiena technology support team.
• Order Quality supplies.
• May conduct work group meetings to relay management information to QCs, and solicit response to work-related problems.
• Other duties or responsibilities may be required as needed.

EDUCATION:

• Bachelor’s degree (B.S.) in related field, PCQI and HACCP certified preferred or equivalent work experience.
• Two to four years related experience or equivalent
• Strong knowledge of dietary supplements, cosmetics or OTC processes, GMPs, and product/process validation.
• Ability to develop clear, concise, and timely oral and written reports.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Demonstrated ability to plan and organize projects
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Ability to work on complex projects with general direction and minimal guidance.

• Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs) and HACCP.

COMPETENCIES: 

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Design’s workflows and procedures.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Continually required to stand
• Occasionally required to walk
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
• Occasionally/Frequently/Continually work near moving mechanical parts
• Frequently work around fumes, airborne particles, or toxic chemicals
• Warehouse, climate and non-climate-controlled environment.