What are the responsibilities and job description for the Invoice Resolution Specialist position at InXpress?
Summary of Responsibilities
The LTL Invoicing Specialist will be responsible for being the primary contact for InXpress franchises for all LTL dispute resolution. The representative will work with Operations to provide a single point of contact for InXpress franchises for all issues related but not exclusive to invoice dispute/resolution and other issues related to day-to-day LTL brokerage operations.
Key Responsibilities
- Ensure InXpress franchises receive a single point of contact for LTL dispute resolution, specifically around LTL brokerage operations and related support issues
- Build and maintain relationships with key contacts within our LTL partners for successful dispute resolution
- Work with operations and carrier development for root cause analysis and quality improvement to ensure continuous improvement regarding invoicing accuracy and quality carrier relationships
- Provide invoicing best practice training to onboarding and existing franchises and internal staff
Key Accountabilities
- Maintain relationships with InXpress sales, carrier development and operations teams
- Responsible for all KPIs related to franchise and direct customer LTL dispute resolution and associated issues
- Responsible for customer loyalty performance metrics specific to the LTL invoicing experience
- Ensure Franchisees and their customers receive consistency in their LTL dispute resolution experience
- Respond and manage the LTL dispute resolution tickets in the InXpress billing and ticketing systems
Key Skills and Competencies
- Empathy and understanding as it relates to franchise/customer issues
- Clear written and verbal communications
- Organization and follow up skills are a must
Key Qualifications
- Bachelor’s degree or equivalent
- 5 years experience in the LTL industry at an LTL Carrier or an LTL brokerage
- 3 years experience with invoice resolution at an LTL carrier or brokerage
Who We Are:
Since 1999 lnXpress has served international customers with complete, customizable shipping solutions. The U.S. division of the company is headquartered in South Jordan, Utah. Our online shipping software provides a fully automated shipping process, and franchise owners around the world deliver best-in-class customer service. As DHL's largest shipping partners, and only one of two authorized UPS resellers, lnXpress Americas provides heavily discounted shipping to our customers by leveraging small volume shippers into large volume discounts. Our buying power allows us to negotiate preferential rates with carriers and pass massive savings on to our customers. lnXpress has been consistently ranked in the Franchise 500, ranked #1 in the category in several times. lnXpress is also ranked in the top 100 global franchise systems and received the Top 50 Franchisee Satisfaction Award.
InXpress is an Equal Opportunity Employer. At InXpress LLC (“InXpress”), we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our community. All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons. InXpress does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. InXpress offers reasonable accommodations for individuals with disabilities in the job application and hiring process. If you require an accommodation, please contact us at recruiting@inxpress.com.
