What are the responsibilities and job description for the Deposit Operations Intern position at Ion Bank?
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As an Operations Intern you are responsible for:
Providing support in performing the quality controls, processing and settlement of various Operational functions. Minimize risk while maintaining quality customer relations, through accurate processing of transaction requests, documentation review, outgoing communication production, and account maintenance.
Responsibilities:
- Ensure company service standards are continually achieved in area of responsibility
- Adhere to established functional service level agreements (SLA’s)
- Address customer inquiries and research requests promptly, accurately and professionally
- Specific day to day functions may vary based on staffing and departmental needs
Deposit Services:
- Perform customer-initiated account closeout requests
- Accurately process customer transactions received through the mail or online banking
- Balance teller window daily
- Verify forms for file maintenance
- Monitor iBanking secure forms que daily, process requests
- Process ATM/Debit Card applications and Card Maintenance
- Address internal and external customer inquiries and research requests promptly, accurately and professionally
- Maintain customer cards for travel notifications and temporary limit increases
Education and Qualifications:
- High school diploma required.
- Three to six months’ cash handling experience, or some comparable combination of education and experience.
Benefits:
- 401k and Employer Match
- Wellness Programs
- Job Shadowing
- Volunteer Opportunities
Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
