What are the responsibilities and job description for the ITM Teller - Summer 2025 position at Ion Bank?
Job Details
Description
Job Type:
Seasonal, Hourly, Full-time
Who We Are
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who We Are Seeking For This Role
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a Contact Center Intern, You Are Responsible For
Performing financial transactions accurately and effectively while adhering to set policies and procedures remotely through the Personal Teller machines. Assist in the Contact Center as needed.
Responsibilities
Description
Job Type:
Seasonal, Hourly, Full-time
Who We Are
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who We Are Seeking For This Role
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a Contact Center Intern, You Are Responsible For
Performing financial transactions accurately and effectively while adhering to set policies and procedures remotely through the Personal Teller machines. Assist in the Contact Center as needed.
Responsibilities
- Ensure company service standards are achieved in area of responsibility
- Project a positive and highly professional image of the Bank by providing high quality customer service via video
- Ability to multitask and complete all tasks efficiently
- Excellent customer service skills via video as well as following all regulations to avoid loss or fraudulent transactions
- Accurately process customer’s transactions and balance own terminal
- Cross sell bank products and be able to explain features and benefits
- Assist customers with their financial transactions accurately and efficiently
- Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner
- Receive, verify and process through the PC customer transactions
- Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the security department
- Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud
- Accurately balance daily work.
- High school diploma preferred.
- A minimum of one year teller experience, or some comparable combination of education and experience.
- 401k and Employer Match
- Wellness Programs
- Job Shadowing
- Volunteer Opportunities
