What are the responsibilities and job description for the Field Audit Agent position at ION Solar?
Job Details
Description
Field Audit Agent contributes to Ion Solar by acting as quality assurance for much of the service work done by field technicians. They ensure that projects continue to move from the point of installation until final inspections are scheduled.
Responsibilities:
Field Audit Agent has the following responsibilities and duties:
- Receive installation audits and resolve the ticket with efficiency and production times
- Review each days tickets to make sure each service scheduled has an audit result and resolution.
- Receive feedback from field employees and utilize critical thinking and problem solving to resolve issues.
- Communicate with remote and local team members - occasionally delivering failed audit feedback and delivering coaching on proper SOP’s.
Qualifications:
Field Audit Agent should have the following skills, education and experience:
- Critical thinking
- Problem solving
- Ability to learn technical skills and jargons for audits
- Self-Driven in order to prioritize line items under short deadlines
- Average or higher skills in use of technologies including computers, texting apps, phones, CRMS.
- Attention to detail
Ion Solar’s Mission: About Ion Solar:
We power people - together we power change. ION provides a simple, affordable way for homeowners to go green and invest in renewable energy. The solar industry is exploding and in a matter of a few short years, ION has grown from a small startup solar shop to one of the largest privately-owned solar companies in the country. We offer a catered, premium solar experience to our clientele.
Why Choose Ion Solar:
ION Solar is looking to be a world-class premium solar provider, and to do so, we aim to hire top talent and provide career growth opportunities within the solar industry. Within the past 2 years, ION Solar has increased sales revenue by 100% each year, with projections for further development in the coming years. We have an environment of openness and encourage feedback to help everyone improve together. Our goal is to make Ion a place that our employees want to be.
Compensation and Benefits:
Ion Solar will provide the following compensation:
- Pay range: Depending on experience
- Health/Vision/Dental insurance
- 401K
- Paid time off and paid holidays
- Paid birthday off
Statement by Ion:
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
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