What are the responsibilities and job description for the SENIOR CUSTOMER SUCCESS DIRECTOR position at IONQ?
We are looking for a Senior Customer Success Director to join a dynamic, cross-functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will play a key part in ensuring customers unlock the full value of our platform. You will onboard and develop new users of IonQ's quantum computers by aligning our offerings with their priorities. You'll guide them in gaining an understanding of the world's leading quantum solutions. You will support our customers by guiding them through performance optimization, designing and delivering tailored training programs for diverse audiences, and representing IonQ at industry conferences.
As a trusted advisor, this position offers a high-visibility opportunity to influence and inspire both business and highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform.
Scientific expertise and hands-on credibility, combined with exceptional communication skills, are essential for success in this role. You should demonstrate a commitment to continuous learning and upskilling in the quantum computing field, along with a genuine passion for sharing your knowledge with others.
Responsibilities :
- Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers.
- Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn.
- Expand IonQ's user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses.
- Define new training offerings based on customer feedback and IonQ's strategic business goals. Drive the successful execution and operation of these offerings, which may include developing course materials (e.g., code, circuits, slides, videos), teaching workshops (both in-person and online), collaborating with Applications Researchers to translate cutting-edge research into teachable modules, training trainers, and building clientele by promoting new offerings.
- Leverage expertise in optimization, machine learning, and chemistry and materials simulation to guide customers on best practices for designing quantum circuits, applications, and workflows, in close collaboration with quantum compiler and system experts
- Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance.
- Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed.
- Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials.
- Accommodate occasional travel to customer sites and attend evening / off-hours meetings as needed to support global customers.
You'd be a good fit with :
You'd be a great fit with :
Location : This role is ideally based at our College Park, MD headquarters. We are open to hybrid and remote options for the right candidate.
Travel : Up to 30% travel required.
The approximate base salary range for this position is $164,921 - $215,063.
Salary : $164,921 - $215,063
