Destination Program Manager

IOR Destination Program Manager

Rosemont, IL (northwest suburb of Chicago)

Description

As a Destination Program Manager (DPM), you will be at the forefront of ensuring unparalleled satisfaction for our global mobility clients. Your role involves overseeing Destination Services programs from inception to completion, collaborating with various stakeholders to deliver exceptional experiences to relocating individuals. You will be a key liaison between Relocation Management Companies, client HR contacts, assignees, destination services consultants, and our internal team to uphold the highest standards of service delivery. The DPM position is based out of IOR’s office in Rosemont, IL and follows a hybrid work policy which is 3 days WFH/2 days in office after the onboarding period is completed.

Responsibilities:

· Lead all aspects of destination services programs, ensuring seamless execution from client initiation to program closure.

· Foster effective communication and collaboration internally across departments, including destination services, management, administration, accounting, global client solutions, as well as externally with clients and destination consultants.

· Identify and assign destination consultants from our network, negotiating premium rates where necessary to optimize service quality and value.

· Initiate, monitor, and update programs using our program management system, A Pro, to maintain real-time oversight and efficient program management.

· Maintain active engagement with program stakeholders, providing timely support, guidance, and coaching to destination consultants.

· Proactively address service issues, offering innovative solutions and escalating as needed while reporting updates to our Quality team.

· Ensure accurate and timely invoicing, collaborating closely with the accounting team to streamline financial processes efficiently.

· Uphold the highest levels of customer satisfaction, fostering long-term client relationships and driving repeat business.

Qualifications:

General:

· Proven experience in relocation preferred; demonstrating exceptional interpersonal, verbal, and written communication skills.

· Highly organized with the ability to manage a high volume of emails and prioritize tasks efficiently.

· Collaborative team player with a strong commitment to delivering superior customer service.

· Proficient in Office 365 tools (Outlook, Word, Excel, PowerPoint, Teams) and adaptable to learning new technologies, including A Pro.

· Meticulous attention to detail with a proactive approach to problem-solving and continuous improvement.

· Ability to thrive in a fast-paced environment, effectively managing multiple priorities and deadlines.

· Previous international living or working experience is a plus.

Educational:

· Bachelor’s degree or higher.

· Certification in relocation industry (e.g., GMS, CRP, MIM) is a plus.

· Minimum of 2 years of experience in a professional business environment.

· Proficiency in a foreign language is strongly desired.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Rosemont, IL 60018 (Required)

Work Location: Hybrid remote in Rosemont, IL 60018

Salary : $55,000