What are the responsibilities and job description for the Destination Program Manager position at IOR Global Services?
Job Type
Full-time
Description
As a Destination Program Manager (DPM), you will be at the forefront of ensuring unparalleled satisfaction for our global mobility clients. Your role involves overseeing Destination Services programs from inception to completion, collaborating with various stakeholders to deliver exceptional experiences to relocating individuals. You will be a key liaison between Relocation Management Companies, client HR contacts, assignees, destination services consultants, and our internal team to uphold the highest service delivery standards.
This hybrid role requires two days per week of on-site work at our office located in the Northwest Chicago Suburbs.
Requirements
Responsibilities :
- Lead all aspects of destination services programs, ensuring seamless execution from client initiation to program closure.
- Foster effective communication and collaboration internally across departments, including destination services, management, administration, global client solutions, as well as externally with clients and destination consultants.
- Identify and engage destination consultants from our network, negotiating premium rates where necessary to optimize service quality and value.
- Initiate, monitor, and update programs using our program management system, A Pro, to maintain real-time oversight and efficient program management.
- Maintain active engagement with program stakeholders, providing timely support, guidance, and coaching to destination consultants in the field.
- Proactively address service issues, offering innovative solutions and escalating as needed while ensuring thorough reporting to our Quality team.
- Ensure accurate and timely invoicing, collaborating closely with the accounting team to streamline financial processes.
- Uphold the highest levels of customer satisfaction, fostering long-term client relationships and driving repeat business.
Qualifications : General :
Educational :
Performance Measures :
Maintain a 4-hour response time to client new program initiations and a 1-business day response to all other emails.
Achieve a 2-hour response time to emergencies or client service delivery complaints, with a target of
Target as score of 4.5 on the assignee evaluations
Maintain superior annual client satisfaction rate.
Salary Description
55,000
Salary : $55,000
