Business Operations Specialist II

This position will define and translate business needs into execution in the ICE Encompass, MyIBMCHQ, ICE Black Knight, MyIBMCLoan, and other related IBMC systems and programs. Responsible for effective configuration, operation, maintenance, and enhancements of business managed systems. Acts as a liaison with the IBA technology department for IT managed systems changes.

• Projects: Work with the project management team to define, develop, configure and execute new business programs, initiatives and enhancements for all areas of IBMC. This may include development efforts with both IT and business managed systems. Leads, designs, tests, obtains business approval, and implements these ideas.
• Enhancements: Work with management and staff to define, set up, test and implement new IBMC systems enhancements and development. This may include new workflows, forms, business rules and documents. Leads, designs, tests and implements these ideas. Ensure that impacts to/from other systems are setup and executing effectively.
• Maintenance: Set up and maintain products and programs within Encompass, SimpleNexus, and other related business managed systems.
• QA/Testing: Define and execute Admin testing efforts for requested system and process changes. Test vendor software updates as necessary. Provide Specs for UAT/signoff testing.
• Documentation and training: Maintains system guidelines by writing and updating policies, procedures and user documentation. Provides appropriate training on system enhancements/changes. Prepares reports by collecting, analyzing and summarizing information and trends.
• Daily Support: Troubleshoot the systems when there is an issue reported in a timely manner. Ensure issues are identified, tracked, reported on and resolved in a timely manner. Administer the creation, modification and deletion of employees in the business applications.
• Demonstrate behaviors that are consistent with the IBMC values, philosophies, and leadership characteristics.

Required Education: Bachelor's degree preferred and/or equivalent work experience

Required Work Experience: Banking/Financial Services experience. Mortgage origination or servicing experience preferred. Project management and/or system analysis preferred.

Technology Skills: 3-5 years system administration / configuration / programming experience desirable. ICE Encompass or ICE Black Knight experience highly preferred

Required Skills or Traits for the position:

Demonstrated ability to work on projects across multiple functional areas

Must be able to work independently

Understands the business issues and data challenges of the mortgage industry

Ability to communicate with other employees in the company in both technical and non-technical roles

Ability to communicate effectively in writing and orally

Understands change management protocols

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