Job Description
Job Description
Description :
Iowa Care Community, Iowa City Hospice, and Visiting Nurse Association of Johnson County are non-profit agencies whose mission is to serve and support our community with in-home care and hospice services.
We are in search of a dependable Receptionist to provide daily support to agency departments, clients, field staff and patients through actives that include but are not limited to routeing incoming calls to appropriate voice mail or employee, scan and organize documents into appropriate electronic systems; provide data entry and spreadsheet maintenance, assistance with forms and supplies as requested, assist other office personnel per business need and other assigned clerical duties as needed.
The core of our culture is a true commitment to our mission and the people we serve with dedication to quality and excellence. Our staff are reliable, professional, friendly, respectful and accountable to our team values. . We look for people with a similar mindset. Here are a few character traits we look for as we add a new member to our team :
- ability to listen well and verbally communicate easily with people at all levels
- present a lasting impression of honesty with a kind demeanor and never short of a smile
- energetic, able to adjust to a variety of work environments and thrive on challenges
General Description : Provide administrative support to teams. Cultivate a safe and welcoming social environment staff, patients, volunteers and management. Fosters an effective workforce by organizing workspace and activities to complete tasks in a timely professional manor. Reinforces and models agency culture in everyday interactions with staff through professionalism and respectful communication. Assures compliance with all local, state and Federal laws and regulations governing agency activities and safety practices.
Essential Job Functions (including but not limited to ) : To be performed satisfactorily with or without reasonable accommodation. The following duties are normal for this position. While this list is intended to be an accurate reflection of the job, it is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned by the employer.
Appropriately manages multi-agency incoming calls while :ensuring privacy
directing calls to appropriate parties whilemaintaining clear communication and positive experience.Serve as initial contact with patients / families, community and Care Partners.Build relationships with patients, caregivers, community and care partners through phone and direct contact.Oversee the day-to-day functions of the front office.Provide assistance to care team and administrative staff.Support the Care Teams with daily medical record activities that include but are not limited to :Faxing, coping, scanning and uploading medical recordsOversee pre-printed orders, Hospice Rx and verbal ordersEnsure ICH Staff have timely access to medical recordsProvide the initial distribution of the mail after updating daily loggingDemonstrates exceptional written and verbal communication standards to advance cooperative working relationships with staff, management and care partners.Coordinate communication between care team members, medical community, care partners and patients / caregivers through medical software, phone and direct communication.Update medical software to accurately reflect patient status.Ensure effective use of resources.Ensure implementation of strategic goalsParticipate in agency success by ensuring access to our exceptional care.Support and promote agency mission to lead by providing exceptional patient centered end-of-life care and grief support to anyone affected by a terminal illness.Fosters trust and understanding through thoughtful interactions that include tactful language choices, adaptive communication styles and adjusting speaking voice in all professional interactions with staff, care partners and patient / family members.Adapts to changing business needs, conditions, and work responsibilities while working with a variety of situations, individuals, groups, and varying patient needs.Develops and uses effective systems to organize and keep track of information, requests, or progress.Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.Thoughtfully intervenes in conflicts to improve communication, diffuse tension, and resolve problems. Seeks to find common ground and preserve relationships.Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and shows regard for their opinions.Logically sequences task and identifies the resources needed to achieve a goal and prioritizes key action steps.Serves as an educational source to staff, care partners and the community.Adheres to the practice of confidentiality regarding patients, families, staff, and the organization.Participates in the organization’s quality assessment and performance improvement program.Performs other duties as necessary.Requirements :
Excellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong organizational and time management skillsProficiency in electronic medical records (EMR) systemsValid driver's license and reliable transportationWe offer :
Benefit packages for all employees working 20 or more scheduled weekly hours and are available the first of the month following initial employment19 days of accrued vacation in your first year (part time prorates, available to use as you accrue!)12 sick days accrued per year (part time prorated, available to use as you accrue!)8 paid holidays (part time prorates)Wellmark Blue Cross / Blue Shield – multiple plans to choose from; all with employer-supplemented premiumsBlue Dental planAvesis Vision planEmployer-paid long-term disabilityEmployer-paid life insurance (additional family life is available)Employer-matching 403b retirement account with professional financial advising3 Aflac plans : Short -term disability, cancer, accidentMedical / child care flex spending accounts & HSA for those enrolled in a high deductible medical planVoluntary life insuranceFree parkingBi-weekly payrollAnnual performance bonuses and merit incentivesCompany iPhone and iPad to conduct daily businessIf you are a dedicated and compassionate administrative assistant with experience in health care we encourage you to apply for this exciting opportunity. Not sure you want to apply but still interested in hearing more? We would like an opportunity to talk about how our non profit mission aligns with your personal vision and mission of patient care; call Karen today, 319-325- 0319, we want to talk with you about our Home Health Nurse position.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a compassionate and skilled Home Health Nurse Case Manager looking for a rewarding career, we encourage you to apply.SUMMARY OF DUTIES :
Provide administrative as initial contact with patients / families, community and Care Partners.
Requirements :
High School Diploma or equivalent, prefer some college with medical office1-3 years of front office experience, a medical office setting preferredAccess to car, driver’s license and adequate insurance as outlined in the personnel policies.Exceptional verbal and written communication skillsStrong organizational skills,A working knowledge of basic office equipment (i.e. multi-line phone system, typewriter / computer, copier, etc.)Computer and Data base management of the proprietary electronic systems used in agency daily operations.All offers of employment are conditioned upon the result of a criminal background check conducted by the Iowa Division of Criminal Investigation, as required by law, and a negative finding on the Office of Inspector General’s Excluded Provider List.
