Front Desk Receptionist

Description

Front Desk Receptionist

Description

Iowa Orthopedic Center is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support orthopedic providers in delivering high-quality patient care. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees. 

As a Center of Excellence, every team member at Iowa Ortho—from the surgeons to the administrative staff—strives to provide the highest quality medical care possible. If you enjoy working alongside some of the best medical providers in the state and you place patient care above all else, there may be a place for you at Iowa Ortho. 

Key Responsibilities:

• Open the reception area in a timely manner and monitor lobby activities taking action as needed. 
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate      personnel. 
• Answer telephone, greet and direct patients, salespeople and visitors. 
• Enter and update information in HST and NextGen from documentation as required. 
• Assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
• Be proficient in operation of office equipment and report malfunctions immediately to supervisor. 
• Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner. 
• Perform front office duties efficiently and correctly. 
• Accept changes to the front desk procedure with an open mind and a positive attitude. 
• Provide a role model for customer service and excellent patient care. 
• Assist with other duties as assigned. 
• Must be able to regularly attend work. 

Requirements

• Prior face to face customer service experience and/or healthcare or health related field experience 
• Basic understanding of health insurance and medical billing
• Prior experience in a medical office is preferred 
• Customer service and the desire to serve our patients and co-workers with a positive attitude. 
• Ability to add, subtract, multiply, and figure percentages on a calculator. 
• Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make      decisions, take appropriate action and follow tasks through to conclusion.      
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale. 
• Demonstrate willingness to accept new responsibilities. 
• Excellent communication skills

Why Choose Iowa Ortho?

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional  Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!
 

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.
 

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.