Telephone Operations Specialist

We're dedicated to fostering a positive and inclusive work environment at IP Casino Resort Spa, where our team members feel valued and supported. As a HSKP Status Board Operator, you'll be an integral part of this effort, interacting with guests from diverse backgrounds and cultures.

Your primary responsibility will be answering and routing phone calls through our telephone system, ensuring seamless communication between departments and teams. Additionally, you'll maintain accurate records of emergency calls and direct them to the relevant authorities promptly. This role demands strong organizational skills, a keen sense of urgency, and a customer-centric approach.