Systems Administrator

Key Responsibilities:

• Manage the daily operations of the internal corporate infrastructure, including (but not limited to):
  • On-premises Microsoft Exchange
  • ConnectWise Manage
  • ConnectWise Screen Connect
  • Cisco Unified Call Manager
  • Sophos Central (Endpoint and Email Gateway)
• Administer physical and virtual server environments, ensuring high availability and performance. Virtual environment consists of vSphere and IP Pathways’ proprietary cloud platform.
• Serve as the primary point of contact for technical support needs.
• Perform routine service monitoring to ensure system integrity and availability of key processes and components.
• Develop and maintain comprehensive knowledge base documentation and operational runbooks.
• Participate in access control and privileged access management for corporate infrastructure, systems, and applications. 
• Refine and manage standard endpoint imaging and related processes, balancing internal needs with best practice standards and security measures. 
• Serve as the primary resource for corporate asset inventory tracking and life cycle management. 
• Collaborate with the Tier 1 service desk to resolve complex issues escalated by end-users, customer support teams, and development teams.

Minimum Qualifications:

• At least 3 years of experience in:
  • Microsoft Windows Server Infrastructure (Active Directory, DNS/DHCP)
  • Exchange/Office 365 administration
  • Supporting end users and managing related devices, systems, and applications
• Proven ability to operate in a dynamic, fast-paced environment with strong ownership and accountability
• Solid understanding of endpoint security best practices
• Strong customer service mindset

Preferred Qualifications:

• Bachelor’s degree in a related field or equivalent education, certifications, and experience.
• Relevant certifications in technologies such as:
  • VMware
  • Microsoft
  • NetApp
  • Cisco
  • Dell
• Experience with Cisco Unified Communications systems.
• Experience with Linux such as RedHat and Ubuntu.

Personal Attributes:

• Self-motivated and capable of working independently while proactively reporting progress.
• Strong problem-solving skills, with a focus on identifying inefficiencies and implementing system/process improvements.
• Excellent interpersonal, verbal, and written communication skills.
• Adaptable, with the ability to thrive in a rapidly evolving environment.

Physical Requirements:

• Ability to sit for long periods.
• Proficient use of computers and office equipment.
• Occasionally lift objects as needed.
• Minimal travel may be involved.