IT Intern

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

TITLE: IT Intern

DEPARTMENT: IT

REPORTING TO: North America L2 Support Manager

OFFICE LOCATION: New York, NY

ROLE TYPE: Internship, Hybrid

DURATION: June 2nd, 2025, until July 31st, 2025

­­Empowering Innovation, Shaping Futures

Overview of the Global Internship Program:

Our 2025 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities.

• Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development.
• Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career.
• Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects.
• Skill Development: You will enhance both technical and interpersonal skills through targeted training sessions.
  
  

What does the internship program entail?

The IT Intern will provide technical support for hardware, software, and network issues. This role involves giving support in diagnosing more complex problems, working with systems administration tasks, and resolving escalated support tickets to ensure smooth operations within the IT environment. Additionally, the IT Intern may support in assisting in maintaining IT infrastructure and support internal users.

• Provide first-line technical support to end users through various channels, including phone, email, or in-person, while adhering to defined service level agreements (SLAs).
• Assist in troubleshooting and resolving hardware, software, and network issues promptly and effectively, including diagnosing and repairing issues related to TCP/IP, DNS, DHCP, and Active Directory.
• Document and track support requests using IT service management (ITSM) tools, ensuring accurate and detailed information is recorded for future reference.
• Collaborate with team members to resolve complex or escalated technical issues, including server and network infrastructure problems, and provide timely updates to end users.
• Install, configure, and update software applications and operating systems on desktops, laptops, and mobile devices, including Windows and mobile OS platforms.
• Assist in the setup and configuration of user accounts, email accounts, and other IT-related systems, including Microsoft Exchange, Office 365, and cloud-based services.
• Participate in maintaining an inventory of IT assets, including computers, peripherals, and software licenses, using asset management tools.
• Contribute to the creation and maintenance of knowledge base articles and user documentation, including technical guides and troubleshooting procedures.
• Stay up-to-date with current technology trends and developments, including cybersecurity best practices, to enhance technical knowledge and skills.
• Follow established IT policies and procedures, ensuring compliance with security and data protection guidelines, including GDPR and ISO27001.
  
  

How You Will Make an Impact:

• Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team.
• Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference.
• Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals.
• Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges.
• Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort.
• Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment.
• Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge.
• Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements.
  
  

Essential Skills and Experience to be Successful in the Role:

• Education: Currently pursuing or recently completed an associate's degree or certification in Information Technology, Computer Science, or a related field. (A bachelor's degree is a plus)
• Basic System Administration: Familiarity with system administration tasks on Windows 10, Windows 11.
• User Management Knowledge: Basic understanding of Active Directory, Office 365, or other user management systems.
• Networking Fundamentals: Basic knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Ticketing Systems Experience: Some experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk).
• Troubleshooting Skills: Familiarity with troubleshooting software and hardware issues on desktops, laptops, and mobile devices.
• Operating Systems and Applications: Basic experience with Windows operating systems.
• Scripting Knowledge: Basic scripting or automation knowledge is a plus (e.g., PowerShell, Bash).
• Analytical and Problem-Solving Skills: Good analytical and problem-solving skills.
• Task Management: Ability to prioritize tasks and manage multiple requests efficiently.
• Communication Skills: Strong communication skills, able to explain technical concepts to non-technical users.
• Teamwork and Independence: Team-oriented with the ability to work independently when necessary.
  
  

Curious about what we offer?

• 9 weeks full-time paid internship filled with exciting events and initiatives
• Access to LinkedIn Learning
• Access to IPC University
• Improve your technical and soft skills through integrated training and development workshops
• Gain invaluable exposure to leadership and the corporate environment
• Build lasting connections through networking and relationship-building opportunities
• Connect with your peers through exciting social events
  
  

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.