What are the responsibilities and job description for the Task Force General Manager position at IPD Hospitality?
We are looking for a Task Force General Manager to oversee all staff and operations of the assigned hotel(s). Task Force General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive while being assigned to the specific property.
Candidates will be expected to:
- Take Charge: You will become the acting leader of the hotel, meaning you should own responsibility as if your assignment was permanent.
- Produce Results: Use tools provided to enact change at the hotel, via staffing, profitability, guest service, etc.
- Culture Building: Empower teams to provide excellent guest experiences and teambuilding.
Guest experience:
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Make time to interact with guests, solicit feedback and build relationships.
- Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest.
Financial returns:
- Prepare annual budgets and sales and marketing plans to accurately forecast and achieve required operating results.
- Utilize financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
People:
- Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
- Develop, implement and monitor team member succession planning to ensure future bench strength.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Responsible business:
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
- Perform other duties as assigned.
Qualifications and Requirements
- Candidates must be willing to travel up to 80-100% of the time. Candidates that are unable to travel should not apply.
- Prior hotel or lodging experience in a supervisory role or combination of education and experience is required.
- Candidates without previous experience should not apply.
- Must speak fluent English.
- Candidate will need to be a hands-on team player and will be required to work shifts, assist with housekeeping, and supervise maintenance operations.
- Candidate must also have reliable transportation in order to travel to properties, complete daily deposits, and conduct sales calls as needed.
- Candidate must be extremely detail oriented and an expert in organizational skills.
- Candidates may spend several weeks at a time on the road without visits home.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Hotel management: 1 year (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: On the road
Salary : $55,000 - $60,000
