What are the responsibilities and job description for the Customer Service Representative position at iPeople Infosystems LLC?
Job Details
Job Title: Customer Service Representative
Location: Cincinnati, Ohio 45245 (Onsite)
Type: Fulltime Position
Job Description:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues efficiently, ensuring high levels of satisfaction.
- Process customer requests, orders, and account updates accurately.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex issues.
Nice to Have:
Mortgage LE/CD Quality check review process is responsible to review a Loan Estimate and Closing Disclosure document ensuring data, fees, service provider, tolerance limits are correct ensuring completeness and accuracy of documents. The feedback provided by this team serves as a method to check the quality of this team. The primary responsibilities of Quality specialist are to review Closing Disclosure and quality check are as follows:
- Compare LD and CD to ensure data is correct. Provide feedback to closers on the quality of Closing Disclosure.
- Check and verify the entry of accurate and timely loan information into the Loan Origination System.
- Calculate fees in accordance with tolerance and there is no deviation.
- Review documents for accuracy and completeness
- Knowledge of all types of fees i.e. lender paid, borrower paid, paid at closing, paid outside closing etc.
- Check for service provider list and fees is tagged to correct party.
Company Personnel assigned by Company to perform this Services must meet the following minimum requirements and qualifications:
- Good communication skills.
- Ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment.
- Organizational and time management skills to balance workload and meet deadlines.
- Must be willing to assist teammates and build strong relationship
- Minimum 1-year mortgage experience in processing or closing and knowledge of LE/CD review quality check.
