What are the responsibilities and job description for the Genesys Cloud CX Developer position at iPeople Infosystems LLC?
Job Details
Job Title: Genesys Cloud CX Developer
Location: Plano, TX (Onsite)
Type: Fulltime Position
Job Overview:
- Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Experience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance and interactions.
- Strong Experience in Genesys Cloud admin and configurations including contact center, telephony, routing, people and permissions and outbound.
- Experience in Genesys installation and configuration in app Foundry.
- Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills.:
- Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration.
- Genesys Cloud CX certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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