What are the responsibilities and job description for the IT Support Manager position at IPGenius?
Overview
We are seeking a Technical Account Manager to lead the onboarding and support of new customers, ensuring a seamless transition to our POS system. In this role, you will oversee the implementation process, deliver hands-on training, and build strong relationships to enhance customer satisfaction and long-term retention.
Responsibilities
- Technical Implementation & Support – Oversee the installation, configuration, and troubleshooting of POS systems, ensuring smooth integration into restaurant operations. Assess networking needs, resolve connectivity issues, and provide on-site or remote technical support.
- Customer Onboarding & Training – Conduct on-site and remote training for restaurant owners and staff, guiding them through best practices for system usage. Empower users to manage daily operations efficiently while ensuring a seamless transition into the platform.
- Project & Relationship Management – Manage multiple customer onboarding projects simultaneously, tracking progress and ensuring timely completion. Serve as the primary point of contact, addressing concerns with professionalism and responsibility.
- Feedback Collection & Continuous Improvement – Actively gather and analyze customer feedback, identifying areas for improvement and collaborating with internal teams (Product, Sales, Customer Success) to enhance system performance and user experience.
- Cross-team Collaboration – Work closely with the Customer Success, Product, Service, and Sales teams to ensure smooth onboarding experiences, resolve customer pain points, and contribute to overall service excellence.
Requirements
- Bachelor’s degree preferred
- 3 years in customer success, business operations, or restaurant management (e.g., Restaurant GM)
- 1 years of experience using POS software in the service industry
- Strong project management, communication, and problem-solving skills
- Experience with Salesforce CRM (Preferred)
- Tech industry or SaaS experience (Preferred)
- Product or Project Management experience (Plus)
- Networking certifications (CCNA/CCNP) (Plus)
About US:
IPGenius is a global leader in talent acquisition and HR solutions, renowned for delivering exceptional service to clients, fostering employee growth, and cultivating long-lasting partnerships. With a dynamic presence across 160 countries, including the USA, China, Canada, Singapore, Japan, the UK, India, and more, we continue to drive global talent solutions.
At IPGenius, we are dedicated to connecting individuals with rewarding career opportunities while understanding and supporting their unique aspirations. As an Equal Opportunity Employer, we embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status. Our Inclusivity Commitment ensures that candidates of all abilities are welcomed and that our hiring and interview processes are fully accessible to all applicants.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IPGenius provides a comprehensive benefits package, all subject to eligibility.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Compensation Package:
- Performance bonus
Work Location: In person
Salary : $60,000
