Professional Support Specialist

Professional Support Specialist

Job Description

About Us

IPS is a behavioral healthcare company that specializes in outpatient mental health and substance use treatment for adults in socioeconomically diverse populations in Dallas, Ellis, and Kauffman Counties. IPS is a state-funded, non-profit organization that specializes in the provision of outpatient clinical services for those negatively associated with the criminal justice system. Using empirically validated and evidence-based treatment, IPS strives to ensure the highest level of care for our clients. IPS’ mission is to positively affect change by offering clinical and educational services that assist in reducing adult offender recidivism.

IPS is seeking individuals that are passionate about helping those that struggle with mental illness, substance abuse, homelessness, and forensically involved clientele. We are currently seeking a Professional Support Generalist to join our team.

Duties/Responsibilities

The Professional Support Generalist duties will include completing medical, communication, and professional support tasks that are in need of additional support. This position will require the individual to fulfill the role of a third intake specialist. This involves being responsible for all necessary supporting financial documents and updates. You will be required to be secondary in availability and competent with managing clinic flow, to successfully respond as a backup phone receptionist, and primary on relapse autopsy and ACS communication. The duties will include DAL coverage, treatment schedule adjustment, and sweat patch report coverage. In reference to medical support she will be the third in line for drug patch applications and will; be considered secondary on completing UDS when needed.

Required Skills

• Ability to work in a fast-paced high-volume clinic

• Effective verbal and written communication skills
• Ability to engage professionally with clientele, staff, and external collaborators
• Excellent interpersonal skills and customer service orientation
• Complex problem-solving abilities and solution-focused orientation
• Effective time management and coordination skills
• Strong attention to detail
• Ability to maintain confidentiality
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Suites

• Proficient typing skills

Requirements/Qualifications

• Reliable Transportation

• High school diploma required
• Bilingual (English/Spanish) is preferred but not required
• Previous Intake/Customer Service/Phone Receptionist experience, preferred

• Previous Medical office experience preferred