What are the responsibilities and job description for the IT Site Support Analyst II position at IPS-Integrated Project Services?
Job Description:
The IT Site Support Analyst II is responsible for resolving a variety of high volume end-user support requests which come in via the IPS call management system, telephone calls, or direct communications. With minimum supervision, the Site Support Analyst II investigates and resolves software and hardware issues for computer users in a timely, professional manner to assure maximum uptime, productivity, and customer satisfaction.
Job Duties and Responsibilities
IPS will not sponsor employment visas for this position.
About Us:
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IPS is hiring! We are looking for a talented IT Site Support Analyst II to join our Information Technology (IT) team located out of our Cary, NC office.
The IT Site Support Analyst II is responsible for resolving a variety of high volume end-user support requests which come in via the IPS call management system, telephone calls, or direct communications. With minimum supervision, the Site Support Analyst II investigates and resolves software and hardware issues for computer users in a timely, professional manner to assure maximum uptime, productivity, and customer satisfaction.
Job Duties and Responsibilities
- Desk support activities 100% of time worked. May include end-user training when necessary.
- Provide second and third level technical desktop support for multiple locations including, but is not be limited to,installing repairing, and maintenance of hardware and software for PC’s, printers, and other items as needed.
- Coordinate Project Office Setup and Moves
- Ensure Software licensing compliance by ensuring only properly licensed software is installed on all IPS company wide systems.
- Conduct simple server administration tasks as assigned.
- Assist users with identifying and obtaining the correct hardware and software necessary for the proper execution oftheir positions.
- Document systems changes, workflow (Help Desk tickets), and reoccurring issues for data and voice systems.
- Maintain asset database as required.
- Makes recommendations for purchases to meet end user needs.
- May supervise Site Support Analyst I positions on site.
- Other duties as assigned.
- 2-5 years of Computer Hardware and Software support experience.
- College degree (desired) or equivalent work experience in the IT field.
- Advanced knowledge of Windows Operating Systems, particularly Windows 10.
- Able and willing to travel to IPS office locations when necessary
- Must have a valid driver’s license and a reliable vehicle.
- Able to work a flexible work schedule
Preffered Skills:
- A , Network , MCTS (Windows Client), and MCP certifications are highly desirable.
- CAD or Design Software experience is a plus.
Context and Environment
Occasional travel will be required - 20%. This position will work in a office environment. This is a physical position where standing, sitting, stooping, squatting and getting on hands and knees will be required. Lifting and carrying equipment will be required. May attend meetings on and off site and might tour project areas while escorted by the client or IPS Supervisors for observation purposes.
IPS will not sponsor employment visas for this position.
IPS, a Berkshire Hathaway company, is a global leader in developing innovative business solutions for the biotechnology and pharmaceutical industries. Through operational expertise and industry-leading knowledge, skill, and passion, IPS provides consultancy services, architecture, engineering, project controls, construction management, and compliance services that allow clients to develop and manufacture life-impacting products. IPS, inclusive of its Enterprise entities, has over 3,500 professionals in over 45 offices across 17 countries in the Americas, Europe, Asia Pacific, Southeast Asia, Australia, and the Middle East. For further information, please visit www.ipsdb.com.
Specialties
Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.
All qualified applicants will receive consideration for employment at IPS without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. IPS is proud to be an affirmative action and equal opportunity employer.
Attention Search Firms / Third-Party Recruiters: IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via email, the Internet, or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.
Specialties
Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.
All qualified applicants will receive consideration for employment at IPS without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. IPS is proud to be an affirmative action and equal opportunity employer.
Attention Search Firms / Third-Party Recruiters: IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via email, the Internet, or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.
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