What are the responsibilities and job description for the Help Desk Analyst position at iQuasar LLC?
Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD.
Responsibilities:
- Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.
- Analyse, troubleshoot, and test client solutions.
- Handle heavy call volume.
- Be able to work a flexible schedule.
Required Skills:
- Strong customer service background
- Excellent verbal and written communications skills
- Excellent interpersonal skills, especially the ability to listen and understand what is being described.
- Willingness to ask questions and learn quickly.
- Able to clearly explain ambiguous concepts.
- The flexibility to work within a team or independently.
- Basic understanding of computer terms and customer service operations.
- Working knowledge of IT ticketing systems is a plus.
Education and Years of Experience:
- High School Diploma
- 1 to 3 years of demonstrably successful customer service background.
- Help Desk experience preferred but not required.
Thank you!
Alan Shah | Senior Recruitment Professional
ashah@audleyconsultinggroup.com | 703-436-9210
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Rockville, MD 20850: Relocate before starting work (Required)
Work Location: Hybrid remote in Rockville, MD 20850
Salary : $45,000 - $52,000
