What are the responsibilities and job description for the ServiceNow Customer Administrator position at iQuasar LLC?
Responsibilities
Personalize and create forms and fields
Create new applications, modules, and tables
Activate a plug-in
Build reports, gauges, and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search, populate, and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering "how to" technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Manage the ServiceNow system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues
The ideal candidate would have a minimum of 1-2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
Web applications, networks, protocols and email (SMTP, POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language
