What are the responsibilities and job description for the ServiceNow Customer Administrator REMOTE position at Serigor Inc.?
Job Title : ServiceNow Customer Administrator (REMOTE)
Location : Raleigh NC
Duration : 12 Months
Job Description :
The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities :
- Personalize and create forms and fields
- Create new applications modules and tables
- Activate a plugin
- Build reports gauges and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests and items with variables
- Create monitor modify and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search populate and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering how to technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
Skills : Skill
Required / Desired
Amount
of Experience
Proven ServiceNow implementation experience
Required
Years
Web applications networks protocols and email (SMTP POP3)
Required
Years
Basic understanding of ITIL v3 methodologies
Required
Years
Understanding of enterprise IT architecture
Required
Years
Working knowledge of relational databases
Required
Years
Experience with database manipulation via a programming language
Required
Years
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Required
Years
Impeccable timemanagement and record keeping
Required
Years
The ability to take complex enduser requirements to code
Required
Years
A positive cando attitude & willingness to learn
Required
Years
A strong personal commitment to quality service
Required
Years
The ability to work independently and with a team
Required
Years
LDAP directories such as : Active Directory eDirectory OpenLDAP.
Highly desired
Years
Single Signon using : Digested Token SAML 1.1 SAML 2.0.
Highly desired
Years
Web Services integrations
Highly desired
Years
Excellent communication
Required
Years
