What are the responsibilities and job description for the NCDOT -ServiceNow Customer Administrator position at Connvertex Technologies Inc.?
The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities
Personalize and create forms and fields
Create new applications modules and tables
Activate a plugin
Build reports gauges and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests and items with variables
Create monitor modify and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search populate and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering how to technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Manage the ServiceNow system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with :
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Web applications networks protocols and email (SMTP POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language
Experience in these areas is a plus :
LDAP directories such as : Active Directory eDirectory OpenLDAP.
Single Signon using : Digested Token SAML 1.1 SAML 2.0.
Web Services integrations.
