NCDOT -ServiceNow Customer Administrator

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

• The candidate will work remotely for the duration of the engagement. However he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite.
• The candidate must reside in the United States.
• The candidate will need to come onsite the first day to collect equipment.

The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

Personalize and create forms and fields

Create new applications modules and tables

Activate a plugin

Build reports gauges and homepages

Set up Service Level Agreements (SLAs) and monitor SLA workflows

Create and track Service Catalog requests and items with variables

Create monitor modify and publish Service Catalog workflows with approvals

Follow the notification process back to the Business Rule

Import data into the instance

Create and use update sets to facilitate moving customizations between your instances

Search populate and customize the Knowledge Base

Create an Access Control Rule (ACL)

Create global controls for attachments and cookies

Custom scripting

Build third party software integrations

Answering how to technical and application configuration questions

Aiding in translating business requirements into technical requirements

Facilitating roll out of new applications and modules

Manage the ServiceNow system upgrades that occur three times per year

Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with :

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Web applications networks protocols and email (SMTP POP3)

Basic understanding of ITIL v3 methodologies

Understanding of enterprise IT architecture

Working knowledge of relational databases

Experience with database manipulation via a programming language

Experience in these areas is a plus :

LDAP directories such as : Active Directory eDirectory OpenLDAP.

Single Signon using : Digested Token SAML 1.1 SAML 2.0.

Web Services integrations.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Proven ServiceNow implementation experience

Required

Years

Web applications networks protocols and email (SMTP POP3)

Required

Years

Basic understanding of ITIL v3 methodologies

Required

Years

Understanding of enterprise IT architecture

Required

Years

Working knowledge of relational databases

Required

Years

Experience with database manipulation via a programming language

Required

Years

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Required

Years

Impeccable timemanagement and record keeping

Required

Years

The ability to take complex enduser requirements to code

Required

Years

A positive cando attitude & willingness to learn

Required

Years

A strong personal commitment to quality service

Required

Years

The ability to work independently and with a team

Required

Years

LDAP directories such as : Active Directory eDirectory OpenLDAP.

Highly desired

Years

Single Signon using : Digested Token SAML 1.1 SAML 2.0.

Highly desired

Years

Web Services integrations

Highly desired

Years

Excellent communication

Required

Years

Questions

Question

Question1

Candidate must have proven ServiceNow implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Do you accept this requirement

Question2

Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirement

Question3

Most of the work will be done remotely. The candidate must be ready to come onsite as required and on his or her first day at the candidates own expense. Do you accept this requirement

Question4

Please list candidates email address HERE.

Question5

Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.

Question6

Candidates submitted above the rate of XX100.84 may not be considered. Do you accept this requirement

Question7

Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation law including payment for overtime hours. Do you accept that requirement

Question8

Confirmation that you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440 is required. Do you confirm