What are the responsibilities and job description for the Scrum Master IVR Technology Genesys CX Cloud position at iQuasar?
Benefits : 401(k)
Health insurance
Paid time off
iQuasar is seeking to fill Scrum Master ( IVR Technology & Genesys CX Cloud) for our customer in the San Francisco Bay Area, Sacramento, CA or Atlanta, GA area. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.
One of our clients in the San Francisco Bay Area, Sacramento, CA or Atlanta, GA area needs a Scrum Master ( IVR Technology & Genesys CX Cloud) for a contractual position.
Position : Scrum Master ( IVR Technology & Genesys CX Cloud)
Location : San Francisco Bay Area, Sacramento, CA or Atlanta, GA area
Position Type : Contractual (6 months)
Travel : Onsite (Hybrid)
Job Description :
This will be hybrid work arrangement and candidate must be able to go to one of the Delta offices in Oakland, Rancho Cordova or Alpharetta, few times every month. The Scrum Master will be responsible for acting as a servant leader to agile team(s), and a facilitator for the development team and Product Owner. They will lead the team and organization to diligently apply Agile / Scrum practices, values, roles and theory. They will drive delivery, manage risks & issues, and dependencies to resolution and own communications for the team. They will be responsible for monitoring the scrum processes and scrum meetings while increasing team efficiency and advocating for changes that will ensure quality and timeliness.
Skills / Experience :
Strong knowledge of facilitation, situational awareness, conflict resolution
Understand various agile methodologies and frameworks; SAFe, Scrum, Kanban, XP
Effective communication skills, ability to adapt style to suit different audiences
Ability to analyze data and draw insights on team performance.
Good understanding of Software design and delivery. Knowledge of technical terminology and processes / systems
Servant leadership, stakeholder management and negotiation skill
Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives.
Ensure the team adheres to Scrum principles and practices, fostering a culture of continuous improvement.
Collaborate with Product Owners to manage the product backlog and ensure clear communication of requirements.
Remove impediments and obstacles that hinder the team's progress, ensuring smooth execution of deliverables.
Coach and mentor team members on Agile methodologies and best practices. Be able to teach simple agile concepts to teams
Foster a collaborative and transparent team environment, promoting open communication and trust.
Coordinate with other Scrum Masters and teams to ensure alignment and manage dependencies.
Knowledge of Visio, Jira, Confluence, and Jira Align, Miro
Required Skills :
Knowledge of IVR Technologies : IVR systems, platforms, and related technologies.
Knowledge of Genesys CX Cloud is preferred
Desired Skills : Bachelors degree and Certifications
If you are interested in this position, please send me a copy of your latest resume at irfana.reshi@iquasar.com with the information requested below : Also, please let me know what time / number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends / networks or anyone you know who may be interested in this position. Thank you!
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Please don’t hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.
Regards,
