What are the responsibilities and job description for the Director Client Services position at iQuor?
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Job Summary :
Responsible for the iQor Customer Experience and overall relationship for assigned Key and Base account(s) within the Banks / Financial Services vertical. This includes ensuring the Client(s) is ecstatic with the services and results provided to them by iQor, would highly recommend iQor to others, and is willing to do more business with iQor. More specifically the Director of Client Services partners with their Operations peer to enhance the relationship with the Client(s), leads the communication with all iQor and Client stakeholders, and acquires new business opportunities with the existing Client(s) by understanding Client goals and potential problem statements within their current business. The Director of Client Services will participate in contract reviews and provide input, facilitate and attend Operational business reviews, and understand the Client-owned strategic objectives and how iQor contributes to success in those areas. This individual must be able to successfully lead and influence in a rapidly changing, complex business environment with a significant multi-national employee population.
Key Responsibilities :
Client Relationship Management :
- Act as the primary point of contact for medium-sized Client(s) and resolve complex issues or escalations
- Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded
- Conduct regular Client touchbases and reviews, and monitor action plans to address any concerns or opportunities
- Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s)
- Responsible for negotiating contracts and ongoing cost adjustments
Business Retention
Business Development :
Strategic Leadership :
Team Collaboration :
Reporting and Analysis :
Qualifications :
Physical Requirements :
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and / or viewing a computer terminal. Speak, type and / or sit for extended periods of time.
Domestic Travel
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
