Solutions Engineer, IQVIA Digital

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

The Solutions Engineering (SE) Team is responsible for handling JIRA tickets to support IQVIA Media Operating System (IMOS) Physician Level Data (PLD) reporting creation, editing, and troubleshooting and for a subset of audience tickets.  

This position involves communication with the Data Operations team and with the Platform Services (customer success) team via JIRA and Teams.  The Solutions Engineering team must evaluate requirements, determine the most effective method, and execute on report and audience creation. 

About the Job:

• Own key areas of IQVIA’s analytics and reporting infrastructure
• Work closely with our Client Services team to understand client landscape and scale offerings for key accounts
• Cultivate a deep understanding of our client reporting, audience segmentation, and data needs 
• Act as a subject matter expert (SME) during client meetings to gauge new requests and help guide key accounts through IQVIA’s unique capabilities and data solutions
• Work directly with Sales and Product to evolve IQVIA’s platform solutions to meet our client needs
• Understand the feasibility, methodology, and structural components of all areas of IQVIA’s platform and reporting capabilities

Qualifications:

• Ability to prioritize workload and self-manage across multiple clients, projects, and teams
• Proficiency in scoping, breaking down, and building out technical requests into business solutions
• Experience in supporting client facing technical scoping, planning, and implementation
• Advanced knowledge of SQL, ability to analyze data of any kind and identify/resolve issues
• Ability to work with complex datasets and a familiarity with ETL processes
• Ability to learn our technology: Alteryx, Google Cloud Storage, BigQuery, our internal reporting tool, File Transfer Protocols (FTP/SFTP), DBeaver, SQL Server, Jira, Confluence 

Preferred:

• Knowledge of digital media buying and/or hands-on experience with digital media reporting
• Healthcare industry knowledge across payer, provider, pharma, digital health
• Knowledge of pharma media measurement and reporting landscape

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $88,100.00 - $146,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Salary : $88,100 - $146,900