Medical Front Desk Receptionist/Surgery Scheduler

Location: 225 Clearfield Ave, Virginia Beach, VA 23462 // On-site

Job Type: Full-time // 40 hours per week // Monday - Friday

IR Centers at Urology of Virginia is a multidisciplinary private practice endovascular lab opening January 2025 in Virginia Beach, VA. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

As a Front Desk Receptionist , you will manage our phones and other administrative tasks associated with assisting our patient and other visitors. You will help keep our records and office clean and organized, as well as ensure our office provides a welcoming environment for our patients from their first phone call to their last appointment.

Responsibilities:

• Greet callers warmly & provide courteous service
• Understand the responsibility of serving as the first point of contact for patients at our practice
• Use sound judgment in handling calls, especially when dealing with highly sensitive medical information
• Answers calls within three-four rings
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately
• Confirm, cancel, reschedule and update patient appointments at request of patient and/or provider
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested)
• Address patient concerns efficiently and effectively
• Uses customer service principles and techniques to deal with patients calmly and pleasantly
• Other clerical duties as assigned by the office manager/administrator

Skills:

• Self-motivated with strong organizational and time management skills
• Skilled in effectively communicating with patients and clinicians about scheduling
• Able to multitask in a pleasant, professional manner, including handling a multi-line phone system
• Excellent problem-solving and interpersonal skills to ensure patient satisfaction
• Demonstrates teamwork, flexibility, and a positive attitude in all interactions
• Proficient in the use of computers and related software such as Microsoft Office and EMR systems (Epic and Athena preferred)

Qualifications:

• High school diploma or equivalent (Required)
• 1 year of medical office experience (Required)
• English (Required)
• Bilingual (Preferred)

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Medical-Surgical
• Radiology
• Surgery
• Urology

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What EMR system are you familiar with?
• We have 22 locations open across the U.S. This center is opening in January 2025. Are you okay with starting then?

Experience:

• medical front desk: 1 year (Required)

Work Location: In person

Salary : $14 - $19