Second Front Desk Receptionist/Scheduler

Ocracoke Health Center, Inc is a 501c3 organization committed to always providing excellent care to our community. We believe that medicine is an art as well as a science and are committed to delivering quality healthcare to the whole person. We partner with our patients and their families to provide a medical home that is respectful, compassionate, accessible, and comprehensive. We offer services including behavioral health, primary care, in-house pharmacies, pediatric care, migrant & seasonal farm workers, telemedicine, referrals to dental health, and MVP programs. The organization consists of three health centers in Ocracoke, Manteo, and Engelhard, NC.

Our Ocracoke Health Center is looking for an additional Front Desk Receptionist / Scheduler. In this role, you will interact with patients, providers and other clinical staff.

Essential Job Responsibilities:

• Handling medical records and confidential patient information according to HIPPA laws
• Schedule appointments
• Posting daily payments
• Opening and Closing Daily duties: keeping schedule, printing charge slips, opening/closing front door, signage for holidays, etc.
• Updating patient demographic and insurance information
• Basic phone operations: transferring calls, taking messages, timely response to voicemails
• Emphasizing high-quality patient care.
• Participates in Quality Improvement efforts and activities.

What we offer:

• $15 - $17 per hour, 40 hours per week, paid bi-weekly
• Medical Insurance with $100 a month employee contribution for employee-only plans
• The following benefits are 100% employer paid: Dental, Vision, Short and Long Term Disability, Life Insurance, EAP (Employee Assistance Program)
• 401k with a 2% match
• 14 days of PTO and up to 40 hours of wellness leave per year
• Consistent schedule of Monday - Friday, 8am - 5pm (office closed for lunch from 12pm - 1pm)
• Small, yet growing non-profit organization!

Requirements

• Education: High school diploma or equivalent.
• Experience: One year of experience in customer service or in a front desk capacity

Helpful but not required:

• Experience in a health care environment
• Knowledge of medical terminology and organization services
• Knowledge of individual responsibilities to accurately direct callers
• Experience with or the ability to learn our EMR (Electronic Medical Record) System - Athena
• Bilingual English/Spanish Speaking, preferred

Similar Job Titles: Receptionist, Customer Service Representative, Front Desk Agent, Office Assistant, Administrative Assistant