Sales Support Lead

IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.

Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.

More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.

With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.

This is a onsite role and you can work in our offices located in Duluth, GA. We are seeking a motivated and detail-oriented Lead Sales Support to join our dynamic team. In this role, You will take a hands on approach to lead, coach, and mentor team members and take direction from senior leadership. You will also work closely with the sales team to ensure seamless operations, enhance client satisfaction, and contribute to achieving company sales goals. Your organizational skills and customer-focused mindset will play a critical role in streamlining processes and fostering long-term client relationships.

• Administrative Support: Assist the sales team with daily administrative tasks, including pricing requests , preparing proposals, contracts, running contract balance requests and sending technical data  sheets.
• Customer Relationship Management (CRM): Update and maintain CRM systems with accurate client and sales data.
• Communication: Serve as a liaison between the sales team, clients, and internal departments to ensure effective communication and problem resolution.
• Reporting: Generate and analyze sales reports, metrics, and forecasts to support decision-making. 
• Event Coordination: Assist with planning and executing sales events, trade shows, and client meetings as needed.

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in sales support, administrative roles, or a customer- facing position. Must have prior leadership experience
•  Strong organizational and time-management skills.
•  Excellent verbal and written communication abilities.
•  Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
•  Analytical mindset with attention to detail.
•  Ability to multitask and adapt to a fast-paced environment.
•  Team-oriented, proactive, and customer-focused.

Irca Group offers career growth opportunities as well as competitive compensation and benefits:

Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program